Citizen Hub: enhanced digital engagement solution for councils

Accelerate your digital transformation with our low-code application development platform explicitly designed for councils. Featuring built-in citizen relationship tools and case management capabilities, empower your teams to deliver efficient customer service through purpose-built applications and seamless integrations. Overcome budget constraints, outdated technology, and limited resources to revolutionise digital delivery.

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Low-code Citizen Portal for Local Government

Achieve better citizen outcomes and take control

Citizen Hub is a full-stack, low-code case management solution that offers councils easy-to-use and cost-effective workflow and process automation. It gives users access to valuable apps designed specifically for local government and allows them to join a collaborative community with their peers.

Liberate data from legacy applications

Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.

Deliver end-to-end digital services

Our solutions work for everyone, from direct touchpoints with citizens and front-line advisers to back-office operations.

Access easy-to-use tools

Our powerful low-code digital platform gives you digital autonomy now and flexibility to adapt to future challenges.

Utilise out-of-the-box apps and integrations

Our solutions and growing community give you access to hundreds of pre-built applications and integrations that are purpose-built for local government needs.

Waverley Borough Council

“Collaborating and using the AppShare is one of the major positives of Liberty platform and Citizen Hub. All local authorities are feeling the same pain points, providing the same services. We’ve shared some of our work with the Netcall Community – we can all benefit from processes that councils up and down the country are implementing.”

Linda Frame, IT Manager, Waverley Borough Council

South Hams District Council

“Using AppShare gave us a fantastic start. With a little technical help from Netcall, we were able to deploy a live process, built from scratch, that suited our requirements in less than a week from taking delivery of the Liberty Create program. The new app also saved our case management team time by automating as much of the business logic as possible.”

Mike Ward

Head of IT Practice, South Hams District Council

Liberate your staff and citizens and streamline processes

Hear from our experts

Explore local government workflow automation examples

With Citizen Hub, you can access 70-plus pre-built apps, modules and widgets, either developed by Netcall or other councils that are members of the community. More apps are added all the time. Here’s a flavour of the processes available to add to your Hub.

Parking permits

Blue badge applications

Taxi driver licencing

Reporting potholes

Reporting fly-tipping and littering

Reporting abandoned vehicles

Pest control cases

Street light repairs

Council tax enquiries/permits/payment

Flooding and drainage

Complaints

Bulky/garden/hazardous/clinical waste

Missed bin collection

Food hygiene inspections

Tree preservation

Find out how Citizen Hub can help digitally transform your council

Get in touch with our experts

View more apps now in our Community AppShare

Visit AppShare

Meet some of our customers

Govtech | Wakefield Council | Embracing Digital Change

Govtech | Wakefield Council | Embracing Digital Change

Wakefield Metropolitan District Council needed to reduce its operating costs and improve service delivery, whilst freeing up staff to focus on debt recovery. Wakefield chose Govtech to help deliver these objectives and the subsequent digital transformation in Revenues & Benefits is still paying dividends.

Read our latest insights…

Going Beyond AI or RPA with a Holistic Automation Strategy

Going Beyond AI or RPA with a Holistic Automation Strategy

Many organisations, having adopted advanced technologies like automation RPA, low-code and AI, can fall into the trap of using these technologies in isolation, failing to adequately connect them and use them interactively. This obstructs the key benefits of intelligent automation…

It’s Time for Artificial Intelligence to Take its Place, Front and Centre

It’s Time for Artificial Intelligence to Take its Place, Front and Centre

We often discuss the advantages of intelligent automation and artificial intelligence and the possibilities that open up when processes are digitised and automated through the use of new software applications and automation technologies. In those existing tools, artificial intelligence (AI) is already playing an important role. Whether it’s providing computer vision to help a bot ‘read’ a screen or natural language processing to understand the contents of an email, AI provides valuable utility and the uses for it are growing all the time.

Local Government Weathering the Storm: How to Ensure Long-term Sustainability

Local Government Weathering the Storm: How to Ensure Long-term Sustainability

Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?

Low-code citizen portal for local government