Liberty Converse is our next-generation AI-powered cloud contact centre solution. Now, you can create employee and customer experiences that connect data, systems, teams and communication channels. Bring customer-facing teams together in a single workspace, streamline routing and remove silos within the agent experience.
It’s time to redefine how you engage with customers, grab yourself a demo today.
Remove data silos, and empower your customer-facing teams with connected workflows and synchronised CRMs.
Modernise your contact centre with a cloud-native, agile, AI-powered communications platform.
Adapt and scale rapidly with process optimisation tools. Create a 360-degree view of your customer.
“When Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”
Sam Johnson
Head of Customer Service, Dreams
“We’ve found Converse to be exactly what it said on the tin. It’s been really intuitive and simple to use. The support during the build and deployment was positive and the Netcall team was nimble, making changes that we asked for and giving timely feedback.”
Mark Partridge
Head of Student Information Service and Student Records and Enrolment, University of Hertfordshire
“Netcall understood the complexity of our very large combined organisation and supported us to transition from a legacy contact centre system to a modern, robust, cost-effective cloud service, available from anywhere, which is fit for the future.”
IT Services, University Hospitals Birmingham NHS Foundation Trust
