Use Liberty Create to quickly and easily develop bespoke applications that power efficiency and savings in your organisation.
efficiency savings at UK Power Networks through reduced administration time
East Midlands Railway’s webchat and voicecalls deployed in 5 weeks increasing customer experience
different requests per month handled through Network Rail’s Digital RAMS approval system
“The Digital Factory is an in-house team dedicated to delivering digital products and services that enhance the safety, governance and efficiency of Network Rail’s regions, business units and external users.”
Steve Bell
Head of Digital Factory, Network Rail
“As with some other large companies, many processes across Network Rail aren’t as efficient or robust as they could be. Think paper forms, over-reliance on email, data managed manually through spreadsheets or scattered across multiple outdated/unsuitable applications. The Digital Factory programme aims to accelerate digital adoption within Network Rail and the broader rail industry by integrating and streamlining digital services and approaches.”
Steve Bell
Head of Digital Factory, Network Rail
“To achieve this we use a mix of full-stack development and low-code platforms from Netcall (Liberty Platform) and Microsoft. This multi-vendor approach gives us extra flexibility to offer a range of services to meet the requirements of our customers across the business. Low-code platforms are an essential part of our offering, allowing us to deliver transformative products at pace while limiting cost.”
Steve Bell
Head of Digital Factory, Network Rail
“We’re committed to growing our application delivery during CP7 and beyond. We extended our partnership with Netcall until 2029 to ensure we offer our customers a comprehensive range of solutions.”
Steve Bell
Head of Digital Factory, Network Rail
See Liberty Create in action
Netcall enables you to achieve your business goals faster by enabling you to respond to new process and efficiency challenges in field and site operations.
Create better solutions, simplify compliance and reduce cost.
Enable engineers and business teams to create apps together – fast.
Use data to drive activities, trigger alerts and shape priorities.
Save re-keying data and gain a unified view of all business activity.
Quickly add new apps and scale them easily to meet your changing needs.
Embed compliance processes, protect data and maintain audit trails.
Power up your field service and site operations with a future-proofed digital platform. Liberty lets you stay connected with assets, teams, and customers.
“It’s all in the planning. The Netcall team was superb, they literally delivered more in the first fortnight than we were able to deliver in the previous six months. We methodically worked through a spreadsheet of the process and dependencies, they worked hand in hand with me to reach what we wanted to achieve.”
Mark McMonagle
Business Systems Development Manager, Network Rail
“Having transitioned to the Liberty Create low-code and Liberty OPA document generation platform, it has given us the foundation to continue to look at other areas of opportunity, which is very positive.”
Sam Brunker
NCB
“Netcall really pulled out all the stops to help us meet our deadlines. The whole project team were completely committed and we have built a great supplier relationship. It was a real achievement to deploy everything in 5 weeks.”
Nara Burne
Business Change Manager, East Midlands Railway
“We were able to fully adopt an agile methodology, release a minimum viable product, and then continually improve that to stem up from a viable product to a market-leading low carbon technology application system. We are processing more applications for low carbon technologies than other Distribution Network Operators and we’re doing it with the highest customer satisfaction scores from Ofgem.”
Ben Elmy
Product Manager for Domestic Low Carbon Readiness, UK Power Networks
Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.
Frontline teams can struggle with everyday issues that should be simple to sort. Tricky problems can also entangle people in the office or colleagues working remotely. In turn, this affects suppliers, customers and other stakeholders.
Build faster and better with enterprise low-code. Empower teams to rapidly build and develop their own game-changing applications with low code using Liberty Create. Deliver better experiences and streamlined workflow with fewer resources.
Automate smarter and free up your talent. With intelligent Robotic Process Automation (RPA), you can streamline your processes and boost efficiency. Liberate your people to use their talents better by releasing them from time-consuming, mundane, repetitive tasks.
For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse CX. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.
