We are excited to be bringing Liberty platform to Canada. Our end-to-end citizen experience solutions can help you deliver great digital services, integrate with or replace your legacy applications to reduce costs, tackle security vulnerabilities and overcome your teams’ frustrations, while improving services for citizens.
Netcall enables you to achieve your business goals faster in a rapidly changing world. We are a UK-based company that provides versatile, high-impact solutions for process automation and customer engagement using a single platform and a far-sighted roadmap designed for your needs.
There are significant synergies between UK and Canadian local government. Our deep understanding of public sector is gleaned from partnering with 1 in 4 councils in the UK.
We empower your teams to deliver great citizen services with a platform for faster transformation.
Launch new digital services faster and at lower cost – keeping up with the latest innovations.
We are a MISA partner with a focus on sharing best practices and collaboration among peers
Our clients see us as genuine partners – 9 out of 10 customers would be happy to recommend us.
Reporting a missed garbage collection
Scheduling a bulky waste collection
Reporting streetlight issues
Reporting noise concerns
Requesting tree pruning of a street tree
Reporting environmental issues
Full range of licensing such as markets, taxis, tattoos, pets, etc.
Building and planning related services
Accelerate your digital transformation journey. Build meaningful citizen experiences and enable your staff with connected workflows, data and AI-powered processes.
Citizen Hub is a full-stack, low-code case management, workflow and process automation solution for municipalities. You get access to valuable apps designed specifically for local governments and can join a collaborative community with your peers. Netcall’s easy-to-use tech gives municipal users the power of low-code development to constantly improve services quickly and cost-effectively. Our Manifesto for Local Government lays out our statement of commitment to local government, enabling local government to deliver great citizen-centric digital services.
Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.
Our solutions work for everyone, from direct touch-points with citizens and front-line advisers to back-office operations.
Our powerful low-code digital platform gives you digital autonomy now and flexibility to adapt to future challenges.
Our solutions and growing community give you access to hundreds of pre-built applications and integrations – purpose-built for local government needs.
“Collaborating and using the AppShare is one of the major positives of the Liberty Platform and Citizen Hub. All local authorities are feeling the same pain points, providing the same services. We’ve shared some of our work with the Netcall Community – we can all benefit from processes that councils up and down the country are implementing.”
Linda Frame, IT Manager, Waverley Borough Council
“To meet our complex service needs, our team has been able to really use Liberty’s Code Studio and its pre-built components to deliver on our unique design requirements. Without Liberty we wouldn’t have been able to deliver the level of quality apps we’re building.”
Sharon De Vall
Digital Strategy Manager, Lancashire County Council
“AppShare gave us a fantastic start. With a little technical help from Netcall, we were able to deploy a live process, built from scratch, that suited our requirements in less than a week from taking delivery of the Liberty Create program. The new app saved our case management team time by automating as much of the business logic as possible.”
Mike Ward
Head of IT Practice, South Hams District Council
Get in touch today to discover how Citizen Hub can revolutionise your municipal government operations.
Let’s turn our conference conversation into tangible results for your community.
Frustrated with relying on external resources for technical developments on tasks which they didn’t deem to be particularly challenging, with results slower and not always in line with their requirements, HTB felt they could build and manage the systems they needed better themselves.
The BBC Studios team needed to deliver multiple projects which meant they needed to be able to quickly add and configure new contact queues, using a centralised ACD (Automated call distributor) platform enabling them to operate within tight timescales.
Enhancing customer experience (CX) has always been high on the agenda for the multi-award winning car park operator. And they didn’t let the impact of this unexpected event throw their contact centre into chaos.
East Dunbartonshire Council had an ambitious digital plan and an objective to streamline contact points for both residents and staff
