Free up skilled resources to focus on what matters and improve citizen engagement. Our digital process automation services transform back-office processing by eliminating errors, reducing cycle times and speeding up responses.
Our specialists are a combination of IT and Revenues and Benefits experts from our wholly owned subsidiary, Govtech, who become an extension of your team to provide automation that works for you.
Hit high collection rates and keep on top of increasing volumes by automating time-intensive manual tasks.
Use newly freed-up resources to retrain staff to be collectors, limiting the use of bailiffs and focusing on aged debt.
Data integrity is engineered throughout. Rule-based checks mean nothing is ever missed, forgotten or duplicated.
Every claim presented to an assessor is subjected to the same rigorous quality assurance regime, ensuring decisions are made based on accurate information.
Realise the value of automating Revenues and Benefits
Govtech digital process automation services automate and enhance citizen experience throughout local government, which is part of the Liberty platform suite of solutions.
Realise the value of automating your revenues and benefits function
Wakefield Metropolitan District Council needed to reduce its operating costs and improve service delivery, whilst freeing up staff to focus on debt recovery. Wakefield chose Govtech to help deliver these objectives and the subsequent digital transformation in Revenues & Benefits is still paying dividends.
Salford’s Revenues Service identified operational challenges that needed to be addressed to clear a backlog, improve recovery rates and free up staff.
Maximising digital automation in channel shift, to free up resource for reassignment into recovery. Find out how Kirklees council’s digital transformation has help them hit incredible targets.
“Working with Govtech was incredibly easy. Govtech understood our questions and issues, which is not always the case with other suppliers. It felt like one project team, and post project launch, they remain incredibly supportive.”
Sue Virgin
Revenues Operations Manager, Salford City Council
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