Streamline your workflows by automating manual tasks. Build in features like scheduling, route optimisation, task assignment, inventory management and customer communication. The result? You’ll optimise resource allocation, boost productivity and deliver excellent customer services.
Driving new digital services for customers
Rapid roll-out app integration
Freeing up teams to focus on complex cases
Creating applications for payment support
Manage process improvement
Delivering automation and digital services whilst supporting vulnerable customers with the Priority Services Register
Enabling outpatient services transformation and NHS app integration
Providing easily manageable systems for residents to access emergency services
Self-service payment support app to improve services for customers in financial difficulty
Driving digital orientation, operational efficiency and expanded customer relationships
Assist vulnerable customers, manage the cost of living and achieve net zero targets
Every change you deliver has the potential to make employee and customer experiences more intuitive and rewarding. What’s more, you can also expect better outcomes and tangible savings.
Deliver inclusive digital and excellent customer service faster
Break down silos and connect systems, data and workflows easily
Enable digital self-service at scale and delivering operational efficiency
Self-service payment supporting for customers with the cost-of-living crisis.
Accelerate your digital transformation journey via a single platform. Build meaningful customer experiences and support your staff with connected workflows, actionable data and AI-powered processes. Liberty lets you always stay connected with assets, teams and customers.
Make employee and customer experiences more intuitive and rewarding at every touchpoint – so people get what they need with Liberty platform
“We are excited to continue our digital journey. Liberty platform gives us a solid foundation and Netcall provides the tools that we need today, plus growth opportunities for the future.”
Dave Roberts
IS/IT Director, UK Power Networks
“It will enable customers to better manage their accounts, and I can’t wait to see the progression of the app.”
Angela MacOscar
Head of Innovation, Northumbrian Water
“We’re processing more applications than other Distribution Network Operators, faster, and with the highest customer satisfaction scores from Ofgem.”
Ben Elmy
Product Manager, Domestic Low Carbon Readiness, UK Power Networks
Build faster and better with enterprise low-code. Empower teams to rapidly build and develop their own game-changing applications with low code using Liberty Create. Deliver better experiences and streamlined workflow with fewer resources.
Delivering good customer service in the utilities sector has become more challenging as many people struggle with the cost of living. But, technology can help brands to become more empathetic and improve customer experience.
Could utilities get better at supporting vulnerable customers? Greater collaboration could take services to the next level. And the technology needed already exists…
With all the privacy controls already in place to ensure adherence to the regulations, but with very manual processes – managed across emails, forms and excel spreadsheets and other disparate systems, the Data Protection Officer (DPO) wanted to reduce complexity, enforce a consistent process and reduce the compliance impact on workloads across the business.