Quality Management
Find better ways to evaluate interactions, identify areas for improvement and give actionable feedback. The result? You’ll deliver exceptional customer experiences.
rise in tenant complaint resolution time through digitally enabling case management processes and tenant engagement
rapid and customised application development to quickly identify service stresses and manage resource allocation effectively.
of repair cases are raised through digital channels, freeing up contact centre teams, plus a 40% reduction in tenant complaints.
Respond to challenges and opportunities to deliver excellent tenant services and save money. Liberty enables you to achieve your business and customer service goals faster.
Offer your tenants more channels to contact you and automate processes for seamless case management.
Respond quickly to tenant needs and housing regulations for customer service and compliance.
Automate manual processes with rapid application development. Proven to reduce effort and cost.
Get real-time reporting and a single case management view for meaningful employee and tenant experiences.
Manage all cases effectively for a step change in customer service levels and a decrease in complaints.
Let us help you join up your data and processes for smooth, responsive and fast tenant engagement.
Designed explicitly for housing providers, Liberty for Housing is a collection of intelligent automation and tenant engagement products that build trusted experiences and empower your teams. We can help you connect workflows, data and digital channel engagement for outstanding efficiencies and cost savings.
“We wanted to avoid reinventing the wheel. The template provided a really good, solid foundation for us to develop our systems that would meet our specific requirements.”
Louise Davies,
Valleys to Coast
“Since implementing the Liberty Platform, which has enabled us to build MyCairn, all cases are handled quicker; you can instantly see where a customer is in the journey.”
Jenny Thorpe
Senior Advisor, Cairn Housing
Using our rapid application development low-code product, Adur & Worthing built a social housing repairs service that includes self-service appointment booking, operative scheduling, and fieldwork automation.
– 6,850 homes managed
– 17,900 repairs per year
– 24/7 availability
– 86% customer satisfaction rate
“We wanted to build our own case types and workflows and do that on a system that was easy to do, where we didn’t need code and expertise.”
Paul Byrne
Senior Business Improvement Officer, Clyde Valley Housing Association
Find better ways to evaluate interactions, identify areas for improvement and give actionable feedback. The result? You’ll deliver exceptional customer experiences.
Ditch spreadsheets and use our intuitive tools to save hours of admin. Optimise your staffing, scheduling and overall operational efficiency.
Improve your CSAT score by proactively managing issues in a better way. Use tailored case management and automation for excellent communications and swifter resolution.
Let robots handle mundane tasks that slow down your teams and free your people for higher-value work. We’ve made Robotic Process Automation (RPA) easy to use.
