Patient Hub is a digital patient engagement portal that offers appointment notifications, waiting list validation, Patient Initiated Follow-up (PIFU) and NHS App integration. It reduces your staff’s administrative burden and increases capacity throughout your Trust by empowering patients to self-serve.
digital patient notifications sent out in 2023.
digital patient engagement
on average.
saved from being wasted due to missed appointments.
reduction in DNA rates in 2023.
Patient Hub – Proven technology deployed at pace and scale.
Monitor appointment data in real time so you can better allocate clinical resources.
Tackle the backlog in elective care by increasing capacity as you allocate resources more effectively.
Engage 100% of patients through their channel of choice every time.
Achieve 70% patient uptake – typically in three months.
Dramatically improve how you use clinician time and trust resources.
Support your goal to reduce the number of patients waiting. Rapidly validate whether patients still need their appointments.
Patient Hub is on our Liberty platform, that puts you in control.
Proven low-code, robotic process automation, AI and contact centre tools to make your best ideas happen – at speed and scale.
With our expertise, you can innovate sooner and often at lower cost. Netcall has partnered with NHS organisations for more than 25 years, ensuring our tech is swift to integrate, robust and interoperable.
Patient Hub integrates with Patient Administration Systems (PAS), Trust Integration Engines (TIE), and other healthcare systems. Data can be exchanged using HL7, FHIR, APIs, or CSV.
The Liberty On Premise Adaptor (OPA) delivers live data feeds between trust systems and our cloud-deployed solutions.
The OPA makes easy work of pulling data from your systems to create digital letters using our integrated letter template mode. It generates the appointment letters and then stitches it together with the other assets.
“It was a partnership that we worked with Netcall. They were on every call with us. They were at the Board with us. They’ve done everything on the NHS App with us. They really helped us deploy at scale so we’re up to about 92% of services now. ”
Rob Child
Leeds Teaching Hospitals
“We are already seeing the positive impact of this work for our patients, and the time staff previously spent on sending out appointment letters is being used to better support patients and make the most of every available appointment.”
Alex Whitfield
Hampshire Hospitals
“Before Patient Hub, my day was a lot more paper based so the only way that we could tell patients about their appointments is by sending letters in the post. It’s amazing to have something that is automatically sending text messages and emails.”
Charles Webb
Outpatient Booking Coordinator, Royal Cornwall Hospitals NHS Trust
“Patient Hub is about giving our patients an improved experience and control over their appointments. Reallocating freed appointments to other patients shortens their waiting time, maximises utilisation and reduces DNAs.”
Ian Hazel
Director of ICT and Informatics, Chesterfield Royal Hospital NHS Foundation Trust
With estimated NHS fraud figures topping £1.2bn a year, the risk of inadequate fraud detection is concerning. As newly-formed ICBs take the place of CCGs, health leaders are under the cosh to proactively tackle fraud risk during the transition.
Netcall is proud to be a long-standing partner of the NHS over the last 25 years, transforming communication services, improving access to healthcare, making patient experiences more positive, and optimising operational efficiency. Our commitment has helped the NHS make a difference to patients’ lives.
Five NHS customers go live with the integration of Netcall’s Patient Hub with the NHS App.
The need for digitisation in the healthcare system is clear. It can save costs, improve operational efficiencies and cut patient backlogs. NHS England has recognised this need, prioritising national investments — to the 45 least-digitised NHS provider trusts — to help increase the rate of digital transformation across the entire healthcare system.
