Give patients greater control over their care and accelerate the transition of more outpatient appointments to PIFU pathways. Enabling clinicians to focus on patients who need urgent or ongoing care.
Transforming outpatient care with PIFU is made easier with our Patient Engagement Portal, Patient Hub.
By digitising the PIFU process, NHS trusts and boards can scale PIFU effortlessly, eliminating the need for excessive admin effort. This ensures more personalised follow-up care for patients across all pathways, aligning with the NHS’s broader goals for Reforming Elective Care.
Give them the ability to choose when they require an appointment, so they only attend when it is beneficial to their recovery.
Increase the number of patients on PIFU pathways easily without the needless admin.
Optimise the use of healthcare clinics for patients who need it most and reduce appointment backlogs. Plus, customise PIFU pathways for specific specialities and clinical requirements.
Patient Hub’s PIFU (Patient-Initiated Follow-up) module is designed to streamline patient management by automating and personalising follow-up care. Here’s a breakdown of how the module helps your trust:
Pathway assignment: Patients are assigned to specific pathways, ensuring that care is tailored to their individual needs.
Opt-in process: Once patients opt-in, they’re able to manage their follow-up care by requesting appointments or being contacted, based on their assigned pathway.
Questionnaires for monitoring: Depending on the pathway, the patient may be asked to complete a questionnaire before initiating an appointment – allowing the trust to assess the patient’s current condition.
Trigger workflows: Questionnaire responses are scored and provide a quick guide to the next action, when reviewed by clinicians, either a virtual or face-to-face appointment can be scheduled.
Enhance patient and carer autonomy using technology that integrates directly with NHS systems.
Improve patient experience: Eliminating unnecessary appointments and reducing anxiety waiting for a fixed appointment date improves the experience.
Accelerate transition: Accelerate the transition of more outpatient appointments to PIFU pathways.
Utilise clinics: Use to their full potential by freeing up clinical staff to ensure patients who require care the most are seen face-to-face.
Patient-centred approach: Create customisable questionnaires to assess patient conditions – improving patient outcomes due to timely intervention when symptoms worsen.
Eliminate costs: Optimise resources and free up staff time through the use of automated workflows. The digital workflow tracks patient requests, enabling scalability with oversight.
Reduce waiting lists: By prioritising urgent cases through more efficient scheduling.
Get in touch for a demo on our PIFU Patient Hub module
To optimise the outpatient pathway in the NHS, it is crucial to focus on solutions that streamline communication, empower patients and ultimately improve the overall healthcare experience. By implementing innovative technology and tools, hospitals can better manage referrals, appointment bookings and post-appointment support.
Access key information quickly, through a powerful single view of patient data – increase speed of response, improve back-office performance and deliver better experiences and outcomes for patients.
The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.
Our suite of digital tools support delivery of the NHS Elective Recovery Plan and recommended frameworks to overcome backlogs and alleviate extended patient wait times.
