Give patients greater control over their care and accelerate the transition of more outpatient appointments to PIFU pathways. Enabling clinicians to focus on patients who need urgent or ongoing care.
Transforming outpatient care with PIFU is made easier with our digital solution, available standalone or as an extension of our Patient Engagement Portal, Patient Hub.
By digitising the PIFU process, NHS trusts and boards can scale PIFU effortlessly, eliminating the need for excessive admin effort. This ensures more personalised follow-up care for patients across all pathways, aligning with the NHS’s broader goals for reforming elective care.
Give them the ability to choose when they require an appointment, so they only attend when it is beneficial to their recovery.
Increase the number of patients on PIFU pathways easily without needless admin.
Optimise the use of healthcare clinics for patients who need it most and reduce appointment backlogs. In addition, customise PIFU pathways for specific specialties and clinical requirements.
Netcall’s PIFU (Patient-Initiated Follow-up) solution is designed to streamline patient management by automating and personalising follow-up care.
Here’s a breakdown of how the solution helps your trust:
Pathway assignment: Patients are assigned to specific pathways, ensuring that care is tailored to their individual needs.
Opt-in process: Once patients opt in, they’re able to manage their follow-up care by requesting appointments or being contacted, based on their assigned pathway.
Questionnaires for monitoring: Depending on the pathway, the patient may be asked to complete a questionnaire before they initiate an appointment – allowing the trust to assess the patient’s current condition.
Trigger workflows: The questionnaire responses are scored and can provide a quick guide to the next action, when reviewed by clinicians, either a virtual or face to face appointment can be scheduled.
Enhance patient and carer autonomy using technology that integrates directly with NHS systems.
Improve patient experience: Eliminating unnecessary appointments and reducing anxiety while waiting for a fixed appointment date improves the patient experience.
Accelerate transition: Accelerate the transition of more outpatient appointments to PIFU pathways.
Utilise clinics: Use clinics to their full potential by freeing up clinical staff to ensure patients who require care the most are seen face-to-face.
Patient-centred approach: Create customisable questionnaires to assess patient conditions – improving patient outcomes due to timely intervention when symptoms worsen.
Eliminate costs: Optimise resources and free up staff time through the use of automated workflows. The digital workflow tracks patient requests, enabling scalability with oversight.
Reduce waiting lists: By prioritising urgent cases through more efficient scheduling.
Get in touch for a demo on our PIFU solution or Patient Hub, our patient engagement portal
The challenge:
Patients and carers often have limited control over their healthcare journey. Booking appointments, accessing care and staying informed can be frustrating, especially when systems don’t connect smoothly with NHS services. This can lead to unnecessary stress, delays and inefficiencies.
How Netcall solves it:
Our platform integrates directly with NHS systems, giving patients and carers more control. With digital tools to manage appointments, access care when needed and avoid unnecessary visits, we help reduce anxiety and improve the overall experience.
The challenge:
Clinics are under pressure with long waiting lists and staff stretched thin. Many appointments could be handled more efficiently but without the right tools, it’s hard to free up time for those who need in-person care the most.
How Netcall solves it:
Our automated workflows streamline patient tracking and prioritisation. By enabling PIFU pathways and custom patient assessments, we help clinics run at full potential, ensuring urgent cases are seen quickly while reducing costs and freeing up staff time.
Get in touch for a demo on our PIFU solution or Patient Hub, our patient engagement portal
Patient Initiated Follow-Up (PIFU) empowers patients to manage their follow-up care, reducing unnecessary appointments, optimising resources, and improving patient outcomes. Netcall’s Patient Engagement Portal, Patient Hub, supports PIFU implementation with features like appointment notifications, waiting list validation, and NHS App integration for enhanced efficiency.
To optimise the outpatient pathway in the NHS, it is crucial to focus on solutions that streamline communication, empower patients and ultimately improve the overall healthcare experience. By implementing innovative technology and tools, hospitals can better manage referrals, appointment bookings and post-appointment support.
Using Patient Hub, our secure online patient engagement portal, with appointment management, waiting list validation and more, Hampshire Hospitals have seen a dramatic reduction in manual admin, and improvements to the patient experience.
The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.
