Streamline appointment booking for X-rays, CT and MRI scans. You’ll reduce manual processes and did-not-attends, while enhancing efficiency and the patient experience.
Our Diagnostic Booking application simplifies appointments for patients and saves valuable admin time spent managing referrals, bookings and follow-ups.
The app automates the booking process, taking data directly from Radiology Information Systems when a patient is referred for diagnostic imaging. It’s easy for patients to choose the most appropriate appointment time – with zero effort from your booking team. The app captures safety information from the patient and reassures them about the procedure. Everything is clear and simple, meaning fewer wasted appointments.
Diagnostic Booking sits on our Liberty platform that puts you in control.
Increase convenience for patients and manage anxiety about procedures.
Reduce the number of did-not-attends and wasted appointments.
Reduce the administrative burden on your team, thanks to automation.
Rotherham NHS Foundation Trust and Netcall are shortlisted for Digital Innovator of the Year for transforming Diagnostic Booking earning a prized place on the panel’s shortlist
“We’ve introduced a user-friendly X-ray appointment booking portal which provides patients with the flexibility to make the appointment at a convenient time and request a call back from the Radiology booking team at the click of a button.” Steve Cheung, Head of Radiology
The Diagnostic Booking application streamlines appointment booking. Once there’s a referral, the app links directly to the Radiology Information System and generates a user-friendly link to the patient via SMS. After verifying their identity, the app can present patients with a safety questionnaire, checking key points, such as whether they have a pacemaker. Next, it’s easy for patients to select the most suitable appointment. As the appointment gets closer, through integration with a PEP like Patient Hub, reminders and notifications offer reassuring information – so patients can attend on the scheduled day with a clear understanding of the planned procedure.
Reduce admin time in radiology appointment booking and management.
Minimise did-not-attends with automated reminders for the patient.
Improve capacity for X-ray, MRI and CT scans to help reduce patient waiting time.
Make the booking process slicker and more convenient for patients.
Provide reassurance and capture vital information from the patient to ensure there are no surprises on the day.
CIO Conversations on-demand webinar:
Going digital with Diagnostics
Our experienced team are on hand to talk through your challenges and demonstrate how our solutions can bring efficiencies and savings.
Talk to us about Diagnostic Booking.
Imperial College Healthcare NHS Trust is upgrading its Patient Service Centre to enable greater patient choice. The Trust is upgrading to Converse CX, Netcall’s cloud-based contact centre solution that connects data, systems, teams and communication channels.
This blog will explore the importance of process mapping and improvement in Quality Improvement, why the NHS needs it, and how tools like Netcall’s Liberty Spark can facilitate these improvements.
Netcall and University Hospitals Sussex Foundation Trust Celebrate Award Win at Health Tech Awards.
We’re delighted to announce a strategic partnership with renowned futurist and innovation expert, Ant Morse from Adventa Tech. Together, this collaboration is set to propel digital advancement and help organisations thrive in today’s fast-changing business environment.
