Streamline appointment booking for X-rays, CT and MRI scans. You’ll reduce manual processes and did-not-attends, while enhancing efficiency and the patient experience.
Our Diagnostic Booking application simplifies appointments for patients and saves valuable admin time spent managing referrals, bookings and follow-ups.
The app automates the booking process, taking data directly from Radiology Information Systems when a patient is referred for diagnostic imaging. It’s easy for patients to choose the most appropriate appointment time – with zero effort from your booking team. The app captures safety information from the patient and reassures them about the procedure. Everything is clear and simple, meaning fewer wasted appointments.
Diagnostic Booking sits on our Liberty platform that puts you in control.
Increase convenience for patients and manage anxiety about procedures.
Reduce the number of did-not-attends and wasted appointments.
Reduce the administrative burden on your team, thanks to automation.
Rotherham NHS Foundation Trust and Netcall are shortlisted for Digital Innovator of the Year for transforming Diagnostic Booking earning a prized place on the panel’s shortlist
“Patients have more choice and convenient ways to communicate with us – they have control and access. Now that 30-40% of people are booking online, call volumes have reduced, DNA rates have dropped and we’re seeing fantastic improvements in productivity.”
Steve Cheung, Head of Radiology
The Diagnostic Booking application streamlines appointment booking. Once there’s a referral, the app links directly to the Radiology Information System and generates a user-friendly link to the patient via SMS. After verifying their identity, the app can present patients with a safety questionnaire, checking key points, such as whether they have a pacemaker. Next, it’s easy for patients to select the most suitable appointment. As the appointment gets closer, through integration with a PEP like Patient Hub, reminders and notifications offer reassuring information – so patients can attend on the scheduled day with a clear understanding of the planned procedure.
Reduce admin time in radiology appointment booking and management.
Minimise did-not-attends with automated reminders for the patient.
Improve capacity for X-ray, MRI and CT scans to help reduce patient waiting time.
Make the booking process slicker and more convenient for patients.
Provide reassurance and capture vital information from the patient to ensure there are no surprises on the day.
CIO Conversations on-demand webinar:
Going digital with Diagnostics
Our experienced team are on hand to talk through your challenges and demonstrate how our solutions can bring efficiencies and savings.
Talk to us about Diagnostic Booking.
18 March
NEC Birmingham
Join us in March at Digital Health Rewired, the premier educational conference and networking event for health IT, taking place at the NEC in Birmingham.
Patient Initiated Follow-Up (PIFU) empowers patients to manage their follow-up care, reducing unnecessary appointments, optimising resources, and improving patient outcomes. Netcall’s Patient Engagement Portal, Patient Hub, supports PIFU implementation with features like appointment notifications, waiting list validation, and NHS App integration for enhanced efficiency.
See how Rotherham NHS Trust tackled operational challenges by implementing automation to reduce waiting lists, enhance patient engagement, and improve communication. Netcall’s Liberty platform streamlined tasks, reduced call volumes, and improved diagnostics booking, enhancing patient experience and boosting productivity.
Here’s how AI-powered automation can revolutionise elective care: Technology will play a pivotal role in achieving the ambitious goals in the Elective Care Reform report, enabling excellent, technologically-enabled access to, what has always been, high quality clinical care.
