Waiting Well
Reassure patients, minimise unnecessary appointments and save your team from having to handle thousands of calls requesting basic information.
Our suite of digital tools support delivery of the NHS Elective Recovery Plan – from Waiting Well, to digital appointment management, through to optimising PIFU pathways, we can help.
Enhanced communication and engagement drive efficiency in outpatient services. By delivering clear and accessible information through patients’ preferred channels, our solutions optimise ‘Waiting Well’, improve appointment management and empower patients beyond treatment.
Create capacity and empower patients by granting them access to crucial information and support, ultimately enhancing their engagement in their care journey. Our tools efficiently reduce unnecessary appointments and ensure the validation of waiting lists.
Automate Waiting Well care to reassure patients and reduce incoming calls.
Reduce your waiting lists significantly with automated engagement.
Missed appointments can drain capacity and hinder Trusts in their mission to cut down on elective care wait times. Managing and rebooking appointments manually over the phone also takes up a huge amount of administrative time for booking centres. Our Appointment Engagement solutions streamline the process – keeping everything clear and simple for patients and staff. Everyone saves time. You’ll boost attendance and deliver better experiences too.
Our solutions empower patients to take an active role in their ongoing care while enabling clinical staff to maintain contact and track people’s symptoms over time. You can provide ongoing care and support, minimising the need for appointments.
Empower patients to take an active role in ongoing care and reduce the admin burden.
Provide proactive messaging that keeps patients informed automatically.
Track symptoms over time, enhance clinical workflow and boost patient satisfaction.
Hear from our panel in conversation on the use of patient facing digital technology in improving Outpatient pathways.
Claire Carson
Associate Director of Performance and Information, Chesterfield Royal Hospital NHS Foundation Trust
“This investment has paid off for today and future efficiencies, reducing errors and improving the patient experience. Teams should not underestimate the need to update each department’s appointment process work. A smooth transition to digital comes from having 100% understanding of their processes.”
Claire Carson
Associate Director of Performance and Information, Chesterfield Royal Hospital NHS Foundation Trust
Our experienced team is eager to engage with you.
Feel free to discuss your challenges and together we can find innovative solutions.
Reassure patients, minimise unnecessary appointments and save your team from having to handle thousands of calls requesting basic information.
Accelerate waiting list validation and reduce the total number of people waiting – cost effective and rapidly deployed.
Streamline appointments for X-rays, CT and MRI scans. You’ll reduce manual processes and did-not-attends, while enhancing efficiency and the patient experience.
Prevent missed appointments, optimise capacity, and enhance patient experience with real-time notifications and reminders.