Make your operators more efficient with our bespoke switchboard. Built on our leading Liberty Converse contact centre solution, this ringfenced feature is built specifically for the healthcare sector that needs a modern Switchboard function.
Make it easy for your operators to connect callers quickly and efficiently
Quickly route incoming calls to the appropriate department or extension. This includes direct dialling, speed dialling or a directory-based system.
Seamless integration with hospital databases and systems gives operators up-to-date information about departments and staff availability.
The system has core features for prioritising and handling emergency calls, ensuring they are quickly routed to the appropriate personnel.
Prompt and accurate assistance leads to higher patient satisfaction levels and reduces call queues and pressure on your operators.
Our intuitive switchboard solution drives efficient communication between departments and improves patient experience.
Our experienced Healthcare team is eager to engage with you.
Let’s discuss what’s holding you back in telecoms and devise a solution to save you time and money.
Cut call handling and wait times and ease your switchboard team’s burden. Swiftly direct callers and patients to their destinations without delay, removing the manual handling of calls and improving employee and patient experience.
Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.
Enhance patient engagement with Patient Hub. Patient Hub is a digital patient engagement portal that offers appointment notifications, waiting list validation, Patient Initiated Follow-up (PIFU), and NHS App integration.
Reassure patients, minimise unnecessary appointments and save your team from having to handle thousands of calls requesting basic information.
