The Royal Cornwall Hospitals NHS Trust | Outpatients transformation
RCHT embarked on an outpatient transformation programme to optimise their referrals and give patients greater control and convenience with their appointments
of departments go live with digital patient appointments in six months with an 88% reduction in manual processing activity
calls answered in 30 seconds, 51 seconds saved per patient call, and 80% of switchboard and operator calls are now handled using automation
of patients engage with the new digital appointments system in just three months, saving 50% of paper and postage costs
“We’re immensely proud of the achievements we’ve made. We’ve seen that patients are less anxious, as they have received a better experience, and also our staff morale is improved, as they can deal with more patients in a timely manner and appropriately. The real win is that we’ve completed our mission to go digital with Diagnostics.”
James Rawlinson, Director of Health Informatics – Rotherham NHS Foundation Trust
Netcall enables you to achieve your delivery, efficiency and cost reduction goals faster with our end-to-end digital platform. Built and configured at the ICB, Trust and Place-based levels.
Go beyond simple automation. Transform your most critical organisational processes.
75% of NHS Trusts and Boards rely on us to support them with substantial transformational changes. We are proven to deliver.
Enable patients to be more involved with their care. Provide them with simple digital communication tools they’ll love to use.
Break free from admin-intensive tasks and let your staff focus on value-added work.
Our solutions integrate with core Trust systems, enabling effective data sharing across applications.
Our partner collaboration enables seamless NHS interoperability, leaving you to focus on delivering quality patient experiences.
“Using Netcall to validate our waiting list has increased the response rate from 50% to over 80% within 72 hours of contacting. This allows us to communicate directly and easily with patients to understand their healthcare requirements and keep our waiting lists up to date so we can offer earlier appointments to patients that still wish to be seen.”
Donna Steeles, Assistant Director, Performance and Improvement
Accelerate your digital transformation journey via a single platform. Build meaningful patient experiences and support your staff with connected workflows, actionable data and AI-powered processes.
“It was a partnership that we worked with Netcall. They were on every call with us. They were at the Board with us. They’ve done everything on the NHS App with us. They really helped us deploy at scale so we’re up to about 92% of services now.”
Rob Child
Programme Manager (Outpatient CSU), The Leeds Teaching Hospitals NHS Trust
“We are already seeing the positive impact of this work for our patients, and the time staff previously spent on sending out appointment letters is being used to better support patients and make the most of every available appointment.”
Alex Whitfield
Chief Executive, Hampshire Hospitals NHS Foundation Trust
“Working with Netcall has been great. They’ve listened to our ideas, they’ve understood and got the vision of what we were trying to achieve in terms of an end goal.”
Claire Florey
SRO – Outpatient Transformation, Royal Cornwall Hospitals NHS Trust
“On a typical day, by lunchtime, our Outpatients Team answers 575 calls and only had 10 abandoned calls. We are immensely proud of the consistent 95% average call waiting time and the low abandonment rate.”
John Wintour-Pittom
Head of Operations, Imperial College Healthcare NHS Trust
Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.
“It was a partnership that worked with Netcall. They were on every call with us, they were at the Board with us, and they’ve done everything on the NHS App with us. They really helped us deploy at scale.”
Rob Child
Programme Manager (Outpatient CSU), Leeds Teaching Hospitals NHS Trust
RCHT embarked on an outpatient transformation programme to optimise their referrals and give patients greater control and convenience with their appointments
Enhance patient engagement with Patient Hub. Patient Hub is a digital patient engagement portal that offers appointment notifications, waiting list validation, Patient Initiated Follow-up (PIFU), and NHS App integration.
The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.
Streamline appointments for X-rays, CT and MRI scans. You’ll reduce manual processes and did-not-attends, while enhancing efficiency and the patient experience.
