On-demand
UK councils are transforming their service delivery by breaking down data silos, streamlining workflows and delivering exceptional digital citizen services with our Citizen Hub platform.
Listen to East Lothian Council, Argyll and Bute Council and Hertsmere Borough Council talk about their journeys: The complex challenges they overcame, the unexpected wins and the improvements in service delivery and citizen satisfaction.
Mark Gannon
Director of Client Solutions, Netcall
Joyce Russell
IT Team Manager,
East Lothian Council
Lee Gallagher
Customer Services and Digital Transformation Manager, Hertsmere Borough Council
Jamie Robertson
ICT Senior Engineer,
Argyll and Bute Council
We’re enabling councils to improve services for citizens while making dramatic savings. It’s time to create meaningful citizen experiences and equip your staff with connected workflows, actionable data and AI-powered processes.
In 2000, less than 7% of the world had internet access. Fast forward to today and that figure rises to a whopping 63% — a fact that’s even more astounding as it includes emerging and developing economies — where 93% are on social media. Just think, most of us didn’t even know what that was in 2000.
Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.
