On-demand
UK councils are transforming their service delivery by breaking down data silos, streamlining workflows and delivering exceptional digital citizen services with our Citizen Hub platform.
Listen to East Lothian Council, Argyll and Bute Council and Hertsmere Borough Council talk about their journeys: The complex challenges they overcame, the unexpected wins and the improvements in service delivery and citizen satisfaction.
Mark Gannon
Director of Client Solutions, Netcall
Joyce Russell
IT Team Manager,
East Lothian Council
Lee Gallagher
Customer Services and Digital Transformation Manager, Hertsmere Borough Council
Jamie Robertson
ICT Senior Engineer,
Argyll and Bute Council
We’re enabling councils to improve services for citizens while making dramatic savings. It’s time to create meaningful citizen experiences and equip your staff with connected workflows, actionable data and AI-powered processes.
For nearly 15 years, local authorities have had to face and manage the twin challenges of decreased funding while demand for statutory services increases (the services they are legally required to provide).
Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?
The importance of strong digital leadership in local government is not a new concept but one that’s recently become imperative. ‘Underfunded’ and ‘understaffed’ have long been words synonymous with the public sector, with local authority ‘spending power’ falling and staff numbers have dropped consistently since 1999. It seems we’ve finally hit a crisis point.
