The South Hams Citizen Hub Story: Digital Transformation in Action

On-demand

Mike Ward, Head of IT, takes us through the inspiring digital transformation journey of South Hams District Council and West Devon Borough Council. They used Citizen Hub to start small, think big and grow their digital capabilities, reshaping local councils by enhancing citizen engagement and streamlining public services.

In this webinar, you’ll learn:

  • How to start small while planning for long-term scalability
  • Strategies for overcoming challenges in digital adoption
  • Expanding digital capabilities effectively and strategically

Whether you’re a council leader, IT decision-maker, or a public sector innovator, this session offers valuable insights on using digital platforms to modernise public services. Learn practical steps to elevate citizen engagement in today’s digital landscape.

Mike Ward

Head of IT for South Hams District Council and West Devon Borough Council,  Leading and delivering business change and transformation. Former .NET developer and DBA .

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Useful information

Driving Digital Transformation with Mounting Cost Pressures and Worker Shortages…How Can Councils Do It?

Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.