On-Demand Webinar:

The secret to powering up your customer experience 
with Converse CX

From chatbots and virtual assistants to translation and sentiment analysis, AI has never been more important for boosting productivity, improving customer satisfaction and reducing costs.

Watch our webinar, where we show you how the latest AI-powered features of Liberty Converse CX are the best kept secret to transforming your operations and deliver outstanding experiences for employees and customers.

From the moment your customers contact you, to triggering cases and resolving them, Liberty Converse CX ensures complex processes are frictionless, automated and effective. And, most importantly, experience is fully orchestrated, fast and efficient – for customers and employees.

Why watch?

You’ll learn how Converse CX can help your organisation to wow your employees and customers — by using AI practically in your contact centre to speed up contact handling and resolution.

New features to explore

AI powered virtual assistants and chatbots

Handling complex queries and providing instant responses to help customers 24/7, freeing up human team members for more complicated tasks.

AI-powered chatbot knowledge base

Automatically supply your chatbots with pre-existing data from websites, FAQs, PDFs etc. using large language models that query your data sources.

Multi-lingual chat translation

From over 75 languages to English, allowing you to respond in your customer’s language of choice, easily integrating with existing products and workflows.

Generative AI summarisation

Supports team members in enhancing customer experience and streamlining post-call wrap-up. You’re also better able to analyse trends and address issues, enabling targeted coaching.

Omnichannel communication

Combines voice, email, SMS, chat, social media, video and integrated call-backs into a unified platform for a consistent, seamless customer and service team experience.

“When Liberty Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”

Sam Johnson

Head of Customer Services, Dreams

Useful information

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data

When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.

The Cost of Poor Process Management  

The Cost of Poor Process Management  

What is the cost of poor process management? It means you don’t know how your organisation is working and it won’t get better by itself. Here are the hidden and not-so-hidden costs of poor process management and how to fix them.

Customer Onboarding 101: Easier Than You Think

Customer Onboarding 101: Easier Than You Think

Customer onboarding is a key component of any successful customer relationship, and it helps your customer service team navigate through their daily tasks, as your customer has a clear understanding of what is possible.

Power up your customer experience

Discover the best-kept secret to customer experience with a state-of-the-art, AI-powered customer engagement hub.

Converse CX See it in action