Sharpen Processes for Better Engagement

Webinar | Wednesday 13th November 2024, 1.00pm – 2.00pm

Annual Leave

Wednesday 13th November 2024

1.00pm – 2.00pm

Online

Join us to discover how a process led approach not only improves citizen experience but also reduces costs and creates valuable insights

Principal Digital Analyst, Amisha Chauhan, from Lancashire County Council, takes us through how they are transforming their processes with our process improvement and mapping tool, Liberty Spark.  We’ll explore how you can use this powerful solution to uncover, optimise and analyse public sector processes.

We’ll explore how to identify opportunities to:

  • Improve citizen satisfaction – quickly access information to help citizens with enquiries
  • Remove confusion and duplication – track the manual and numerous systems used within across departments?
  • Save time and budget – Improve reporting, create dashboards to understand opportunities for improvement and remove bottlenecks

Wherever you work in the public sector, this is a great opportunity to see how Liberty Spark can transform citizen and team experiences — easily and without disruption. 

Register today using the form to find out more.

Speaker:

Amisha Chauhan

Amisha Chauhan is the Principal Digital Analyst at Lancashire County Council, leading teams in Business Analysis and Continual Improvement. She founded the Business Analysis Community of Practice and holds certifications in Lean Six Sigma, Business Analysis, Continual Improvement, and ITIL.

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Useful information

Business Process Training Game 

Training teams on the importance of business process mapping, and how to do it, can be daunting. Process mapping can be a dry topic, and it may be a challenge to make it more interesting. Liberty Spark, our process improvement solution, is all about making processes easy to understand and accessible for everyone in an organisation.

Learn How to Run a Time and Motion Study to Improve Your Business

A time and motion study is an evaluative analysis of industrial performance. The goal is to maximise efficiency. Using measurable data when analysing business processes and looking for the improvement spots, helps organisations to standardise their work processes and continuously improve.

An Analysis of UPN vs BPMN  

BPMN has been a popular choice for process mapping professionals as a mapping notation for quite some time, but UPN has become a favourite in recent years. Find out why we use UPN for our process improvement software, Liberty Spark.