Sharpen Processes for Better Engagement

Webinar | Wednesday 13th November 2024, 1.00pm – 2.00pm

Annual Leave

Wednesday 13th November 2024

1.00pm – 2.00pm

Online

Join us to discover how a process led approach not only improves citizen experience but also reduces costs and creates valuable insights

Principal Digital Analyst, Amisha Chauhan, from Lancashire County Council, takes us through how they are transforming their processes with our process improvement and mapping tool, Liberty Spark.  We’ll explore how you can use this powerful solution to uncover, optimise and analyse public sector processes.

We’ll explore how to identify opportunities to:

  • Improve citizen satisfaction – quickly access information to help citizens with enquiries
  • Remove confusion and duplication – track the manual and numerous systems used within across departments?
  • Save time and budget – Improve reporting, create dashboards to understand opportunities for improvement and remove bottlenecks

Wherever you work in the public sector, this is a great opportunity to see how Liberty Spark can transform citizen and team experiences — easily and without disruption. 

Register today using the form to find out more.

Speaker:

Amisha Chauhan

Amisha Chauhan is the Principal Digital Analyst at Lancashire County Council, leading teams in Business Analysis and Continual Improvement. She founded the Business Analysis Community of Practice and holds certifications in Lean Six Sigma, Business Analysis, Continual Improvement, and ITIL.

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Useful information

What is Operational Excellence?

Operational excellence is a philosophy that focuses on problem-solving for constant, continuous improvement. We’ve talked about the importance of constant process improvement for your business in the past. It helps you both adjust to changing times and the availability of new tools. You can grow as a business whilst avoiding losing out on more revenue.

4 Reasons you Should Use Process Hierarchy When Mapping Processes

Mapping processes is a vital way of keeping your organisation healthy and ahead of the game. The method that you use will make all the difference, changing this from a one-off painful exercise, to a way of working that brings instant and long term benefits for everyone.