Sharpen Processes for Better Engagement

On-demand

Discover how a process led approach not only improves citizen and tenant experience but also reduces costs and creates valuable insights

Principal Digital Analyst, Amisha Chauhan, from Lancashire County Council, takes us through how they are transforming their processes with our process improvement and mapping tool, Liberty Spark.  Learn how you can use this powerful solution to uncover, optimise and analyse public sector processes.

Explore how to identify opportunities to:

  • Improve citizen/tenant satisfaction – quickly access information to help citizens and tenants with enquiries
  • Remove confusion and duplication – track the manual and numerous systems used within across departments?
  • Save time and budget – Improve reporting, create dashboards to understand opportunities for improvement and remove bottlenecks

Transform your processes and enhance experiences

Discover Liberty Spark

The effective and connected way to rapidly document, analyse and continuously improve processes at scale. Liberty Spark, our process improvement tool, enables you to pave the way to identify where process efficiencies can be made through automating certain stages.

Useful information

What is UPN?

What is UPN?

What is UPN (Universal Process Notation)? In the world of Process Mapping, UPN is a method of mapping that’s easy to understand for the widest audience.

Business Process Training Game 

Business Process Training Game 

Training teams on the importance of business process mapping, and how to do it, can be daunting. Process mapping can be a dry topic, and it may be a challenge to make it more interesting. Liberty Spark, our process improvement solution, is all about making processes easy to understand and accessible for everyone in an organisation.

Learn How to Run a Time and Motion Study to Improve Your Business

Learn How to Run a Time and Motion Study to Improve Your Business

A time and motion study is an evaluative analysis of industrial performance. The goal is to maximise efficiency. Using measurable data when analysing business processes and looking for the improvement spots, helps organisations to standardise their work processes and continuously improve.