Sharpen Processes for Better Engagement

On-demand

Discover how a process led approach not only improves citizen and tenant experience but also reduces costs and creates valuable insights

Principal Digital Analyst, Amisha Chauhan, from Lancashire County Council, takes us through how they are transforming their processes with our process improvement and mapping tool, Liberty Spark.  Learn how you can use this powerful solution to uncover, optimise and analyse public sector processes.

Explore how to identify opportunities to:

  • Improve citizen/tenant satisfaction – quickly access information to help citizens and tenants with enquiries
  • Remove confusion and duplication – track the manual and numerous systems used within across departments?
  • Save time and budget – Improve reporting, create dashboards to understand opportunities for improvement and remove bottlenecks

Transform your processes and enhance experiences

The effective and connected way to rapidly document, analyse and continuously improve processes at scale. Liberty Spark, our process improvement tool, enables you to pave the way to identify where process efficiencies can be made through automating certain stages.

Useful information

What is Quality Improvement in the NHS? 

This blog will explore the importance of process mapping and improvement in Quality Improvement, why the NHS needs it, and how tools like Netcall’s Liberty Spark can facilitate these improvements.

How to Choose the Right Housing Management System 

In this blog, we will give you some tips on what to consider when choosing the right housing management system. We’ll also discuss whether a housing management system is the right choice for your business and what the other options might be.

How Much Time Do You Waste Double-checking Work?

People are constantly double-checking work in organisations, and it can feel like a real waste of time. Often this is purely due to poor or overly complicated documentation that is difficult to read and understand. It might be a good idea however to verify what exactly needs to be checked for regulatory reasons and understand the recommended guidelines for this.