On-demand
Discover how a process led approach not only improves citizen and tenant experience but also reduces costs and creates valuable insights
Principal Digital Analyst, Amisha Chauhan, from Lancashire County Council, takes us through how they are transforming their processes with our process improvement and mapping tool, Liberty Spark. Learn how you can use this powerful solution to uncover, optimise and analyse public sector processes.
Explore how to identify opportunities to:
The effective and connected way to rapidly document, analyse and continuously improve processes at scale. Liberty Spark, our process improvement tool, enables you to pave the way to identify where process efficiencies can be made through automating certain stages.
What is the cost of poor process management? It means you don’t know how your organisation is working and it won’t get better by itself. Here are the hidden and not-so-hidden costs of poor process management and how to fix them.
Customer onboarding is a key component of any successful customer relationship, and it helps your customer service team navigate through their daily tasks, as your customer has a clear understanding of what is possible.
Flowcharts are useful for visualising processes, but they have limitations for business process management. Consistent standardisation is vital for clarity. While they’re excellent for quick representation, they lack detailed roles and information. Tools like Spark address these shortcomings with features for roles, data, sub-processes, and standardised notation, enhancing process management and improvement.
