Revolutionise Revenues & Benefits:

How Govtech Automation Transforms Council Services

Webinar | Wednesday 11th December 2024, 11am-12noon

Annual Leave

Wednesday 11th December 2024

11am-12noon

Webinar

Join us for this webinar to see how Govtech uses intelligent automation to simplify complex tasks, cuts down processing times and improve service accuracy.

Local authorities are under pressure to deliver efficient services with fewer resources. Govtech, Netcall’s latest acquisition, is already helping over 55 councils streamline Revenues & Benefits, reducing workloads by up to 80%.

Explore the most common issues faced by Revenues & Benefits Teams and discover how automation can address these pain points, from reducing administrative burdens to increasing accuracy and efficiency.

What’s in it for you:

  • Cut workloads by 80% – discover how automation reduces manual tasks like claim processing and data entry, freeing up your team to focus on higher-value work
  • Learn how simple automation is – discover how Govtech handles the complex and high volume transactional processes. Understand how automation works behind the scenes to handle repetitive tasks, allowing your team to focus on more complex and value-driven activities.

Don’t miss your opportunity to stay ahead of the curve and learn from industry experts on how to enhance your council’s services. Register now and see how Govtech intelligent automation can transform your council!

Speakers:

Mark Gannon

Director of Client Solutions, Netcall

Mark Gannon

Mark heads up Netcall’s Client Solutions Group. Prior to joining Netcall, he worked for a number of local authorities over more than 20 years. This included roles as CIO at Sheffield City Council and Nottingham City Council and a range of digital and customer transformation roles in local government.

Andrew Melvin

Commercial Director, Govtech Solutions Ltd

Andy is a founding Director of Govtech Solutions Limited and has over 40 years’ experience of working with local government clients in the UK and overseas. Following the acquisition of Govtech by Netcall Plc, Andy continues to oversee Govtech’s day-to-day activities and operations for over 50 council clients.

Graeme Maychell

Head of Service Solutions, Govtech Solutions Ltd

Graeme has been working within Local Government since 1990, where he progressed to management level as an experienced Revenues & Benefits practitioner. Between 2002 – 2012 Graeme was the Revenues Product Manager at NEC, before transitioning to his current role of Head of Service Solutions with Govtech. With over 20 years’ experience in the provision of software solutions to Local Government, Graeme uses his technical knowledge and experience to deliver new innovative solutions, focussing on business process automation, using the best and most appropriate latest technologies.

Chris Pembleton

Revenues Business Manager, Nottingham City Council

Chris started his career in debt collection, including door-to-door debt recovery and lending. Working with both mainstream banking and sub-prime lenders credit risk functions, he mainly focused on debt recovery strategy involving Debt Management Companies, DCAs, Litigation, Vehicle repossession and through to Debt Sales across England, Scotland and Northern Ireland. Now working in Local government with experience of Council Tax, Business Rates, Adult Social Care debt routines and debt recovery strategies. Chris is currently focussed on Council Tax with Nottingham City Council, supporting implementation of new technologies and automation to release skills and broader experience to add value to all aspects of operational processes.

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Useful information

Driving Digital Transformation with Mounting Cost Pressures and Worker Shortages…How Can Councils Do It?

Driving Digital Transformation with Mounting Cost Pressures and Worker Shortages…How Can Councils Do It?

Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.