On Demand
See how Govtech uses intelligent automation to simplify complex tasks, cuts down processing times and improve service accuracy.
Local authorities are under pressure to deliver efficient services with fewer resources. Govtech, Netcall’s latest acquisition, is already helping over 55 councils streamline Revenues & Benefits, reducing workloads by up to 80%.
Explore the most common issues faced by Revenues and Benefits Teams and discover how automation can address these pain points, from reducing administrative burdens to increasing accuracy and efficiency.
What will you learn:
Find out more about our speakers:
Mark Gannon
Director of Client Solutions, Netcall
Mark heads up Netcall’s Client Solutions Group. Prior to joining Netcall, he worked for a number of local authorities over more than 20 years. This included roles as CIO at Sheffield City Council and Nottingham City Council and a range of digital and customer transformation roles in local government.
Andrew Melvin
Commercial Director, Govtech Solutions Ltd
Andy is a founding Director of Govtech Solutions Limited and has over 40 years’ experience of working with local government clients in the UK and overseas. Following the acquisition of Govtech by Netcall Plc, Andy continues to oversee Govtech’s day-to-day activities and operations for over 50 council clients.
Graeme Maychell
Head of Service Solutions, Govtech Solutions Ltd
Graeme has been working within Local Government since 1990, where he progressed to management level as an experienced Revenues & Benefits practitioner. Between 2002 – 2012 Graeme was the Revenues Product Manager at NEC, before transitioning to his current role of Head of Service Solutions with Govtech. With over 20 years’ experience in the provision of software solutions to Local Government, Graeme uses his technical knowledge and experience to deliver new innovative solutions, focussing on business process automation, using the best and most appropriate latest technologies.
Chris Pembleton
Revenues Business Manager, Nottingham City Council
Chris started his career in debt collection, including door-to-door debt recovery and lending. Working with both mainstream banking and sub-prime lenders credit risk functions, he mainly focused on debt recovery strategy involving Debt Management Companies, DCAs, Litigation, Vehicle repossession and through to Debt Sales across England, Scotland and Northern Ireland. Now working in Local government with experience of Council Tax, Business Rates, Adult Social Care debt routines and debt recovery strategies. Chris is currently focussed on Council Tax with Nottingham City Council, supporting implementation of new technologies and automation to release skills and broader experience to add value to all aspects of operational processes.
Launch digital services faster and cheaper – keeping up with the latest innovations.
As a demonstration of our ongoing commitment to Local Government, Netcall is delighted to announce that we have become the first supporting partner of LocalGov Drupal. Our partnership builds on our shared vision of delivering better digital citizen services and giving councils the tools to achieve this.
Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.
