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With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) Standard complete, all results are expected to be published in Autumn 2024. And if those that have been published over the summer by some councils are anything to go by, many housing providers will be facing a wake-up call.
Process workshops are an important tool for anyone running any type of process management projects. Here are Netcall’s top tips to creating a great process workshop agenda.
In his latest blog post, Richard Higginbotham discusses how many Trusts are having to take a proactive approach to embrace tech, such an automation and patient engagement portals, to address the mounting waiting lists.
CGI Energy Commission Suite as a software-as-a-service solution with API integration points for easy connectivity with existing systems, such as those responsible for finance or billing, is explained by Duncan Andersen, CGI’s Vice President responsible for leading the company’s activity in the UK’s Utility Retail sector, in this guest blog.