Discover valuable insights and network with industry leaders at our upcoming events, where innovation meets collaboration for a brighter future. Events range from virtual webinars to face-to-face sessions. We look forward to connecting with you soon!
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On Demand
Are you frustrated with costly, legacy digital solutions that create silos and hinder your ability to deliver the best citizen services? It doesn’t have to be that way. Join us to discover how municipalities like yours can accelerate digital transformation and improve service delivery.
On Demand
Gain insights on leveraging digital platforms to transform your own public services. Whether you’re a leader in a local council, an IT decision-maker, or a public sector innovator, discover practical steps to modernise citizen engagement in the digital age.
On Demand
Page Recruitment, leading Recruitment Process Outsourcing (RPO) business, discuss how they have rapidly advanced projects and delighted customers at the same time.
On Demand
Watch now, The Rotherham Foundation NHS Trust’s journey to transform their diagnostic operations.
On Demand
Join us this year at Housing 2024 – bringing the whole UK housing sector together under one roof.
On Demand
Bring your essential processes to life, without complexity. Introducing Liberty Spark: an effective and connected way to rapidly document, analyse and continuously improve processes at scale.
On Demand
Hear from our NHS panel in conversation on the use of patient facing digital technology in improving Outpatient pathways.
On Demand
Download the presentations featured in our recent housing webinar with Change Network and Clyde Valley Housing Association, and find out how you can design truly tenant focused responsive and reliable repairs services, and how digital solutions can help.
On Demand
On-demand: Hear from us, LocalGov Drupal and two leading councils in this engaging show and tell session, looking at the results of good collaboration between both platforms.
When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.
What is the cost of poor process management? It means you don’t know how your organisation is working and it won’t get better by itself. Here are the hidden and not-so-hidden costs of poor process management and how to fix them.
Customer onboarding is a key component of any successful customer relationship, and it helps your customer service team navigate through their daily tasks, as your customer has a clear understanding of what is possible.
Flowcharts are useful for visualising processes, but they have limitations for business process management. Consistent standardisation is vital for clarity. While they’re excellent for quick representation, they lack detailed roles and information. Tools like Spark address these shortcomings with features for roles, data, sub-processes, and standardised notation, enhancing process management and improvement.
