Webinar | Tuesday 26th November 2024, 11:00am – 12:00noon
Tuesday 26th November 2024
11:00am – 12:00noon
Webinar
Complying with consumer standards means you’re expected to know about the tenants behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you’re effectively using that information to enhance tenant engagement and evolve your business.
So, how do you balance the requirements for tenant engagement, quality housing, safety, fair access and financial sustainability?
Kate Lindley, Co-founder and director of Change Network
In this webinar, we’ll explore how to effectively combine demand data, failure data and satisfaction data to enable housing providers to assess whether their policies are meeting tenant needs and regulatory expectations.
Hear from housing expert Kate Lindley from Change Network about how to gain a true 360-degree view of your tenants – ensuring their homes are safe, well-maintained and meet high standards — while actively listening to tenant feedback as you improve services.
Key topics we’ll cover:
Who should attend:
Housing professionals seeking to leverage data to meet regulatory standards, ensure tenant well-being, and drive ongoing improvement in social housing services.
Book your spot to hear how you can improve your tenant satisfaction.
Register here:
Make better decisions based on real-time tenant data – and use these insights to enable tenant-first policy and the delivery of remarkable tenant experiences
Key housing leaders came together for the first of our Change Network series of events, to discuss top advancements and strategies in the housing sector. Their goal: to shed light on critical aspects of customer engagement, service design and implementation.
Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.
Tenant Satisfaction Measures (TSMs) aim to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled. They form part of a set of ways, laid out by Government to improve things for people living in social housing.