Re-thinking Repairs in Housing – Expert Insights
Discover expert insights on how to re-think repairs in housing. Kate Lindley from Change Network shares key perspectives with a look at Clyde Valley Housing’s journey to transforming repairs.
In today’s housing market, understanding your tenants is more crucial than ever. Watch this on-demand webinar to discover how to turn insights into impactful engagement.
Complying with consumer standards means you’re expected to know about the tenants behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you’re effectively using that information to enhance tenant engagement and evolve your business.
So, how do you balance the requirements for tenant engagement, quality housing, safety, fair access and financial sustainability?
Hear from housing expert Kate Lindley from Change Network about how to gain a true 360-degree view of your tenants – ensuring their homes are safe, well-maintained and meet high standards — while actively listening to tenant feedback as you improve services.
Kate Lindley, Co-founder and director of Change Network
What you’ll get from watching:
- What are the key challenges in complying with consumer standards, tenant satisfaction measures and using these insights to improve tenant engagement
- How to enable future and tenant-first policy by integrating demand, failure and satisfaction data to identify service gaps, evaluate policy effectiveness and predict future needs
- Best practice solutions for ongoing improvement using data insights to refine services, meet regulation standards and improve tenant outcomes – with proactive solutions that adapt to tenant and changing compliance needs.
