On-demand
Complying with consumer standards means you’re expected to know about the tenants behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you’re effectively using that information to enhance tenant engagement and evolve your business.
So, how do you balance the requirements for tenant engagement, quality housing, safety, fair access and financial sustainability?
Hear from housing expert Kate Lindley from Change Network about how to gain a true 360-degree view of your tenants – ensuring their homes are safe, well-maintained and meet high standards — while actively listening to tenant feedback as you improve services.
Kate Lindley, Co-founder and director of Change Network
What you’ll get from watching:
Make better decisions based on real-time tenant data – and use these insights to enable tenant-first policy and the delivery of remarkable tenant experiences
Highlighting key themes like AI and data in social housing, this blog offers key takeaways and insights from multiple sources on how to enhance service delivery, streamline operations and improve tenant satisfaction.
Discover expert insights on how to re-think repairs in housing. Kate Lindley from Change Network shares key perspectives with a look at Clyde Valley Housing’s journey to transforming repairs.
There’s a compelling argument for a strategic shift towards preventing arrears and, in turn, building long-term tenancies. Discover six reasons why fostering stable, lasting tenancies benefits tenants and housing providers — and how automation can help.