Webinar | Tuesday 26th November 2024, 11:00am – 12:00noon
Tuesday 26th November 2024
11:00am – 12:00noon
Webinar
Complying with consumer standards means you’re expected to know about the tenants behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you’re effectively using that information to enhance tenant engagement and evolve your business.
So, how do you balance the requirements for tenant engagement, quality housing, safety, fair access and financial sustainability?
Kate Lindley, Co-founder and director of Change Network
In this webinar, we’ll explore how to effectively combine demand data, failure data and satisfaction data to enable housing providers to assess whether their policies are meeting tenant needs and regulatory expectations.
Hear from housing expert Kate Lindley from Change Network about how to gain a true 360-degree view of your tenants – ensuring their homes are safe, well-maintained and meet high standards — while actively listening to tenant feedback as you improve services.
Key topics we’ll cover:
Who should attend:
Housing professionals seeking to leverage data to meet regulatory standards, ensure tenant well-being, and drive ongoing improvement in social housing services.
Book your spot to hear how you can improve your tenant satisfaction.
Register here:
Make better decisions based on real-time tenant data – and use these insights to enable tenant-first policy and the delivery of remarkable tenant experiences
Netcall is excited to welcome Optima Digital Solutions as strategic partners. On a mission to help the public sector build and transform their services, this new partnership is focused on automating manual, labour-intensive business processes to achieve savings, now and in the future.
Housing providers want their tenants to be safe, healthy and comfortable in their homes. To achieve this, they need to be proactive in managing and maintaining risk across their housing stock. And this includes damp and mould risk management.
With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) Standard complete, all results are expected to be published in Autumn 2024. And if those that have been published over the summer by some councils are anything to go by, many housing providers will be facing a wake-up call.
