Manchester | Tuesday 24th June – Thursday 26th June 2025
Tuesday 24th June – Thursday 26th June 2025
9:00am – 4:00pm
Manchester Central, Windmill St, Manchester M2 3GX
Join us at Stand A50 to explore how you can transform end-to-end service delivery in housing. We’ll be discussing how automation and system integration can improve efficiency, reduce risk and provide better tenant engagement across all touchpoints.
We’ll also be speaking during the event (more details to follow soon) to dive deeper into how housing providers can shift from reactive compliance to proactive tech-enabled service transformation.
Let’s talk about what’s possible when we reimagine the design, delivery and experience of housing services.
We look forward to seeing you there!
Transform end-to-end service delivery in housing
Key housing leaders came together for the first of our Change Network series of events, to discuss top advancements and strategies in the housing sector. Their goal: to shed light on critical aspects of customer engagement, service design and implementation.
Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.
Tenant Satisfaction Measures (TSMs) aim to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled. They form part of a set of ways, laid out by Government to improve things for people living in social housing.
