On-demand
Watch an engaging webinar and discover how to bridge the digital divide and leave no tenants behind
Housing sector expert Andrew Buckels from Waterstons shares his thoughts on why balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication.
Hear Michael Beagin, Operational Support Officer at ForHousing, on how they’ve enhanced their tenant experience whilst meeting the evolving needs of their communities.
What you’ll get from watching:
Andrew Buckels Sector Lead for Social Housing at Waterstons
Would you like to find out more about digital inclusion in social housing? Read our blog by Andrew Buckels, Sector Lead for Social Housing at Waterstons
Housing Associations are squeezed on budgets and under pressure to comply with stricter social housing regulations, providers need to tick all the boxes for efficiency, tenant experience and regulatory compliance. That means doing more with less. Enter intelligent automation.
Tenant Satisfaction Measures (TSMs) aim to improve the lives of social housing tenants — making sure they are listened to, able to live in safe homes in good repair and their complaints are well handled. They form part of a set of ways, laid out by Government to improve things for people living in social housing.
