Digital Inclusion in Housing

On-demand

Watch an engaging webinar and discover how to bridge the digital divide and leave no tenants behind

Housing sector expert Andrew Buckels from Waterstons shares his thoughts on why balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication.

Read Andrew’s blog

Hear Michael Beagin, Operational Support Officer at ForHousing, on how they’ve enhanced their tenant experience whilst meeting the evolving needs of their communities.

What you’ll get from watching:

  • How to drive effective adoption of digital tenant communication strategies
  • Using data, insights and behaviours to communicate in tenants’ preferred channels
  • Enabling more self-service while supporting digital literacy and ensuring accessibility
  • Integrating AI to boost citizen interaction and service delivery.

Andrew Buckels Sector Lead for Social Housing at Waterstons

Would you like to find out more about digital inclusion in social housing? Read our blog by Andrew Buckels, Sector Lead for Social Housing at Waterstons

Useful information

The First Tenant Satisfaction Measures Report

The First Tenant Satisfaction Measures Report

With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) Standard complete, all results are expected to be published in Autumn 2024. And if those that have been published over the summer by some councils are anything to go by, many housing providers will be facing a wake-up call.