Digital Health Rewired 2024

Tuesday 18th March & Wednesday 19th March 2025

9:00am – 5:30pm

NEC Birmingham, B40 1NT

Empowering patients through AI-powered process automation and patient communication

Join us in March at Digital Health Rewired, the premier educational conference and networking event for health IT, taking place at the NEC in Birmingham. We’ll be joining the digital health community in attending for an unmissable programme, digital NHS best practice presentations and multiple networking opportunities. Find us at stand J20 and listen to our talks – we’ve got a great programme of customer success stories to showcase.

Day 1: 18th March

12:00pm – Supporting Elective Care Transformation in the NHS with Imperial College Healthcare NHS Trust

Listen to Linda Watts, Associate Director of Digital Transformation, as she reveals how AI-driven automation is transforming patient and staff experiences at Imperial College Healthcare NHS Trust. She’ll cover their plans to:

• Use digital and data to drive productivity throughout the Trust
• Empower patients with more choice and control
• Ensure care is delivered in the most appropriate setting.

3:00pm – Discover the Secrets Behind UK Power Networks’ #1 Customer Service in the UK 

Ben Elmy, Smart Meter Manager at UK Power Networks , ranked #1 utility in the UK Customer Satisfaction Index, for 2025, will join us at stand J20. Sharing their proven strategies for exceptional customer engagement, you’ll find out about their award-winning customer engagement processes and how these can be applied to healthcare to enhance patient communication. Ben will discuss:

• Why their transparency and communication drive satisfaction
• The key processes they put in place to deliver the best customer service
• How agile digital change has led to seamless, personalised service delivery.

4:30pm – AI & CX After Hours: Redefining Patient Engagement in the NHS

Wrap up day one with a drink and some great conversation with digital leaders from Imperial College Healthcare NHS Trust, UK Power Networks and University Hospitals Sussex NHS Foundation Trust. They’ll share their award-winning stories on transforming patient and customer experiences. It’s a laid-back chance to swap ideas and hear how AI and CX tech are changing the game in healthcare and beyond.

Day 2: 19th March

11:00am – Transforming Patient Communication: University Hospitals Sussex’s Award-Winning Journey

Donna Steeles, Assistant Director, Performance and Improvement, will discuss University Hospitals Sussex’ award-winning approach to improving patient engagement by going digital with their patient facing communications. Donna will cover:

• Their ambition for the trust and why digital was the only solution
• The use of AI-powered automation for validating waiting lists leading to a 13% reduction in the overall number of patients waiting
• How they saved over 266 hours per week in manual data entry, equivalent to over seven full-time positions .
• What’s next for the Trust in terms of integrating letter and telephone responses into the system, as well as extending automation to include additional patient cohorts and questions to improve patient communication.

Register now and join us in Birmingham!