AI-powered Automation and Case Management in the NHS with Imperial College Healthcare NHS Trust

Webinar | On-demand

Imperial College Healthcare NHS Trust

Creating a blueprint for the UK’s 42 ICBs to reduce patient waiting lists and increase productivity in the future.

Watch this on-demand webinar where Imperial College Healthcare unveils its transformative vision for enhancing patient and staff interactions through AI-powered automation and engagement.

Linda Watts, Associate Director of Digital Transformation & General Manager of Outpatients & Patient Access, and John Wintour-Pittom, Head of Operations, from Imperial College Healthcare NHS Trust shared their thoughts on transforming patient and staff experiences that will deliver:

  • Reduced call times and volumes: Say goodbye to long wait times in booking centres, making it easier for patients to get the help they need.
  • Improved call routing and agent efficiency: Empower agents to focus on what matters most, enhancing service quality and response times.
  • Automated case management: Experience seamless tracking and oversight, ensuring accountability and transparency in patient communication.
  • Multi-lingual translations for enhanced patient communication: Chat translation in over 75 languages to English, so you can respond in your customer’s language of choice.
  • Streamlined processes: Simplify appointment management, transport bookings and more, to create a hassle-free experience for patients.

Linda Watts

Associate Director of Digital Transformation

Imperial College Healthcare NHS Trust

John Wintour-Pittom

Head of Operations

Imperial College Healthcare NHS Trust

AI-powered next generation contact centre

Create employee and patient experiences that connect data, systems, teams and communication channels.

Liberty Converse CX See it in action

Useful information

Outpatient PRM

Outpatient PRM

Access key information quickly, through a powerful single view of patient data – increase speed of response, improve back-office performance and deliver better experiences and outcomes for patients.

Driving Patient Engagement: Improving Digital Letter Accessibility 

Driving Patient Engagement: Improving Digital Letter Accessibility 

Netcall’s enhancements to our patient engagement Portal, Patient Hub, have significantly boosted letter read rates by 29%! Meaning more patients are engaging with important information, improving both safety and outcomes. Our ongoing commitment to feedback-driven improvements aims to reach a 70% read rate, ensuring even better patient experiences.