AI-powered Automation and Case Management in the NHS with Imperial College Healthcare NHS Trust

Webinar | Thursday 5th December 2024, 11am – 12noon

Imperial College Healthcare NHS Trust
Annual Leave

Thursday 5th December

11am – 12noon

Webinar

Hear first-hand Imperial’s vision of creating a single patient service centre (PSC) to streamline, centralise and standardise its outpatient service across the region.

Creating a blueprint for the UK’s 42 ICBs to reduce patient waiting lists and increase productivity in the future.

Join us for an engaging webinar where Imperial College Healthcare unveils its transformative vision for enhancing patient and staff interactions through AI-powered automation and engagement.

Linda Watts, Associate Director of Digital Transformation & General Manager of Outpatients & Patient Access, and John Wintour-Pittom, Head of Operations, from Imperial College Healthcare NHS Trust will be in conversation with us, sharing their thoughts on transforming patient and staff experiences that will deliver:

  • Reduced call times and volumes: Say goodbye to long wait times in booking centres, making it easier for patients to get the help they need.
  • Improved call routing and agent efficiency: Empower agents to focus on what matters most, enhancing service quality and response times.
  • Automated case management: Experience seamless tracking and oversight, ensuring accountability and transparency in patient communication.
  • Multi-lingual translations for enhanced patient communication: Chat translation in over 75 languages to English, so you can respond in your customer’s language of choice.
  • Streamlined processes: Simplify appointment management, transport bookings and more, to create a hassle-free experience for patients.

Register now to join us for an interesting discussion.

Linda Watts

Associate Director of Digital Transformation

Imperial College Healthcare NHS Trust

John Wintour-Pittom

John Wintour-Pittom

Head of Operations

Imperial College Healthcare NHS Trust

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