Moving to process maps which can be updated swiftly, shared with stakeholders and adapted to reflect changes instantly and with little manual effort.
The challenge
Henderson Group is a prominent family-owned wholesaler and retailer employing more than 5,500 people, which makes it Northern Ireland’s third largest employer. As a member of the global SPAR retail network, it owns 108 of the 500 convenience retail stores that it supplies in Northern Ireland, and it also operates a successful Foodservice Company serving 5,000 customers each week. This positions it as the leading convenience retail specialist in the region.
With a lack of clarity and complex processes siloed in various platforms, meaning it was impossible to keep them up to date, Henderson Group had challenges with inefficiencies. Crucially, when an employee left the organisation, often their process knowledge left with them. They needed to digitise manual process recording and eliminate the outdated documentation so that they could streamline operations effectively.
Recognising the need for efficient process mapping and improvement, Henderson Group were looking for a solution to enhance their understanding of workflows to facilitate better decision-making. Following a proof-of-concept journey, with two carefully selected departments participating, they could see the benefits of Liberty Spark, our process improvement solution, and began to roll it out across the rest of the business.
“We recognised Liberty Spark’s potential to revolutionise our process management. We saw the opportunity to create visual process maps and improve collaboration. Now, we get actionable insights for continuous improvement which can be easily understood by anyone concerned with any given process.”
Patricia White
Business Transformation Analyst, Henderson Group
The solution
“Liberty Spark has transformed our approach to process management. Liberty Spark provides us with the agility, transparency and the ability to adapt swiftly to changing business needs. As a business, we’re more resilient against disruption by having all processes mapped centrally in one open space. The impact is streamlined communication, reduced ambiguity and more informed decisions based on accurate process data, leading to smoother operations. It is an important enabler for our “Simpler, Faster, Better” transformation strategy.”
Patricia White
Business Transformation Analyst, The Henderson Group
The result
The Henderson Group envisions a continued partnership with Liberty Spark, leveraging its capabilities for ongoing process enhancement. They anticipate further growth and innovation in their business processes.
Impact
Increased Collaboration
with representation from across the group
Improved Efficiency
from documented, accurate and dynamic process maps
Data-driven Insights
driving continuous improvement
Experience increased collaboration, improved efficiency, and data-driven insights through dynamic process mapping
Ocasa Homes was founded in 2018 and rapidly expanded to 80 staff, they needed to document processes to centralise crucial information.
A partnership of three NHS Trusts in South London embarked on a New Models of Care pilot in order to improve the experience of children and young people requiring inpatient placements in Mental Health Services.
Scrutton Bland use Liberty Spark, our business process discovery solution, to support them in helping their clients understand the process mapping process and building a business case.
