Discover the remarkable achievements of some of our valued customers who have harnessed the power of Liberty platform. From streamlined workflows and enhanced customer experiences to measurable business growth and improved efficiency, their success stories serve as compelling testimonials to the transformative capabilities of our platform.
With demand rapidly increasing, Tewkesbury Borough Council turned to digital, using their digital transformation program to improve services for its customers, deliver environmental improvements and make significant financial savings.
The SAP CRM system is a core tool at UK Power Networks – it was robust but without automation capability. Using Liberty Create, they set out to integrate the CRM and to automate several elements of a process
When forced to postpone 95% of their events, re-seating customers quickly and safely was pivotal to the financial viability of each event for Sportpaleis Group – enter robotic process automation
Missed appointments have costly impacts on a Trust. Relying on postal services was no longer enough for patients or Chesterfield Royal Hospital – they wanted an online portal which a patient can use to check and manage their appointment.
Cairn were trying to tackle tenants’ growing needs to request a service or make a payment, at a time and using a method convenient to them. Disconnected back-office systems were holding Cairn back, and causing their team to use workarounds, which added additional complexity and often resulted in errors or stages being missed
Low-code solution makes account switching to Nationwide fast, error-proof and able to meet their SLAs
Sheffield Hallam always strives for excellence and they acknowledged that their clearing solution was not delivering the required results. Their call waiting times were often too long, leading to high rates of call abandonment.
In response to the digital disruption ITV were facing, they wanted to implement a large-scale drive for operational excellence. Almost 100 business users were involved in the initial process improvement drive as it was important to keep the team engaged with the project.
‘Did Not Attend’ (DNA) rates are a problem for many hospitals and NHS Trusts. The Sheffield Teaching Hospitals NHS Foundation Trust DNA rate was 7.6% for new patients and 8.9% for follow-ups.
