Discover the remarkable achievements of some of our valued customers who have harnessed the power of Liberty platform. From streamlined workflows and enhanced customer experiences to measurable business growth and improved efficiency, their success stories serve as compelling testimonials to the transformative capabilities of our platform.
Clinigen is a global, specialist pharmaceutical services and products platform. They needed a contact centre solution to consolidate the systems and unite the teams, enabling effective, seamless customer experience.
One of the busiest interaction challenges for any university is clearing, where universities get to fill up any vacant spots on their courses.
Network Rail needed a seamless, digital RAMS approval system to make it quicker and easier to manage and provide visibility and updates to all parties.
East Midlands Railway (EMR), is a train operating company with a vision to drive the East Midlands towards a brighter future. Their contact centre system was becoming outdated and close to the end of its licence. They wanted to access functionality to help the contact centre team to combat high call volumes and abandon rates, to smooth out customer journeys and improve the service that they provided.
NHS Dumfries and Galloway is pioneering digital transformation for NHS Scotland with joined up services that improve both patient experience and sustainability, using their patient portal.
Blackburn had to rapidly adjust their customer experience approach – delivering more online services, they needed to harness the full power of our omnichannel contact centre to reduce pressure on staff and enhance customer experience
Rotherham was one of the first NHS Trust to see the potential of AI in a contact centre environment
ATS Euromaster, the tyres and vehicle maintenance provider, employs more than 1200 staff, across 260 centres and including mobile technicians. Their IT infrastructure was reliant on multiple legacy systems, with limited interaction between systems. It was reliant on manual processing.
The UK’s most recommended bed retailer, Dreams, set out on a journey to replace its customer engagement platform with a single integrated solution, aiming to deliver a seamless experience across all service channels and elevate customer experience even further.
