UK Power Networks | Powering Efficiency for Customers
UK Power Networks utilised the power of Liberty Create, our low-code platform, to quickly deliver many successful automated projects, and revolutionised many services for customers.
Network Rail | Powering efficiency and savings
Network Rail needed a central place to record information, to bring consistency and enable audit trails. It was crucial to prevent delays caused where projects require access to the track via another property
Waverley Borough Council | Driving their digital journey
To support their inclusivity and choice goals, Waverley wanted to provide several easy options for residents to contact the council. With limited resources and budget constraints, they needed a flexible solution that would allow for further development using existing internal resources.
Clinigen | United Teams on Cloud Contact Centre
Clinigen is a global, specialist pharmaceutical services and products platform. They needed a contact centre solution to consolidate the systems and unite the teams, enabling effective, seamless customer experience.
University of Hertfordshire | Increased offers during clearing
One of the busiest interaction challenges for any university is clearing, where universities get to fill up any vacant spots on their courses.
Network Rail | Fast Track to a Digital RAMS Approval System
Network Rail needed a seamless, digital RAMS approval system to make it quicker and easier to manage and provide visibility and updates to all parties.
East Midlands Railway | Enriching the Customer Journey
East Midlands Railway (EMR), is a train operating company with a vision to drive the East Midlands towards a brighter future. Their contact centre system was becoming outdated and close to the end of its licence. They wanted to access functionality to help the contact centre team to combat high call volumes and abandon rates, to smooth out customer journeys and improve the service that they provided.
NHS Dumfries and Galloway | Patient portal achieves 67% digital responses
NHS Dumfries and Galloway is pioneering digital transformation for NHS Scotland with joined up services that improve both patient experience and sustainability, using their patient portal.
Blackburn with Darwen Borough Council | New Virtual Assistance for Customer Experience Ambition
Blackburn had to rapidly adjust their customer experience approach – delivering more online services, they needed to harness the full power of our omnichannel contact centre to reduce pressure on staff and enhance customer experience
