Our Customers: Improving Experiences, Every Day

Within Legal & General Retail Protection, there’s a strong focus on improving the customer experience – leading to a solution that improved efficiency and customer communication.

If Carte Blanche was to benefit from greater clarity and understanding of their processes, they would need to be clear on the current state of the organisation, before they started to make any changes. They used Liberty Skore, our process discovery solution, to embark on this initiative.

With increased growth and ambitious targets came growing pains. The HIghlight management team was faced with inefficiencies in cross departmental communications and processes.

Working hard to deliver quality customer citizen services, Sevenoaks needed a solution to better support their proactive omnichannel customer service strategy. With a focus on managing rising inbound volumes, their goal was to promote more self-service to improve the customer experience and ease pressure on existing resources.

The Trust needed a modern, efficient and sustainable digital solution that would improve interactions — by creating more capacity for patient self-service — provide a better patient experience and optimise productivity.

Tenant expectations are evolving all the time. Tenants expect to engage online and Clyde Valley wanted to meet that demand by delivering self-service for key transactional services like complaints, enquiries, repairs and payments.

In a bid to make community grants more accessible to its citizens, Newcastle City Council needed a digital-first case management solution that could bridge multiple technologies, automate processes and deliver accurate reporting for compliance.

Serving almost a million residents, the Berkshire Emergency Duty Service (EDS) team responds to crisis welfare and safety situations when everyone else has gone home. To support this hardworking team, BFC needed a holistic solution with a person-based view to handle multiple case types with specific workflows.

To maintain and grow its position as the assurance and certification partner of choice to the UK rail industry, NCB needed to update existing inefficient IT systems for managing assessment service delivery.