Our Customers: Improving Experiences, Every Day

Global employee benefits and engagement partner, Pluxee UK, had built an extensive process documentation library which was very difficult to maintain due to consumption of resource.

Salford’s Revenues Service identified operational challenges that needed to be addressed to clear a backlog, improve recovery rates and free up staff.

NHS Highland was keen to implement a way to validate patients on their waiting lists and prioritise patients in order of urgency.

ForHousing aimed to migrate all their on-premises solutions to the cloud and their current contact centre software allowed tenant communication via calls, emails, and chatbot, but it was fragmented, prone to frequent downtime, and experienced performance issues.

Using Patient Hub, our secure online patient engagement portal, with appointment management, waiting list validation and more, Hampshire Hospitals have seen a dramatic reduction in manual admin, and improvements to the patient experience.

St Helens see the value of utilising technology to ease the workload, increase the speed of delivery for citizens, enthuse and retain their staff and also safeguard their services.

Scottish Forestry needed to move fast, making decisions to fulfil business needs and be fully operational. They trained some of their team on Liberty Create, our low-code platform, as the speed of developing would enable them to get systems configured quickly

Wandsworth was using an earlier version of Liberty Converse, our omnichannel contact centre solution, and were keen to access the latest digital communication functionality that Converse now offers.

The West Brom was beginning a digitisation journey to improve the customer experience. The West Brom saw the opportunity to appeal to new markets and demographics by enhancing customer journeys. But they would need to move much faster with development.