Transforming Process Mapping and Stakeholder Management

Achieving efficiency, consistency and enhanced collaboration with Liberty Spark

The challenge

Page Outsourcing, a leader in recruitment process outsourcing (RPO), offers hiring solutions for business transformations, including RPO projects, business hubs, competence centres and a wide range of managed HR solutions.

The team were looking for a solution to help with challenges in process mapping and stakeholder management. The team was relying on MS Visio for process mapping, which lacked a clear methodology. They had a successful process mapping approach, but as their business took off, the team faced challenges scaling their approach efficiently.

Navigating inconsistencies and inefficiencies in process documentation

The team turned to Liberty Spark, our process improvement solution, as they needed to:

  • Enable consistent process mapping, introducing:  a clear structure to help define actions, outputs and inputs. Enabling each process to be mapped in the same way, would also bring  consistency in documentation.
  • Prevent information overload – capturing detailed information. The team needed to add in more information whilst ensuring they were consistently efficient and easily able to access their data and gain insights.
  • Enable efficient collaboration – making communication with clients and stakeholders less challenging, by giving clients visibility into processes, fostering trust and collaboration.
  • Track improvements – improving methods for managing improvement opportunities so that it is less time-consuming.

“Using Liberty Spark, we can work as a team with our clients, capturing all the vital information in our initial discovery  session. Clients have full visibility of our work, which sends a strong message of trust and confidence to all our stakeholders.”

Iulia Cioclea

Business Analyst, Page Outsourcing

The solution

“We used to map the process to fit the tool. Now, with Liberty Spark, we’re using the tool to capture our processes correctly. It’s a revelation!”

Guillaume Collet

Business Analyst, Page Outsourcing

The result

Implementing Spark yielded significant improvements across Page Outsourcing’s operations including:

  • Increased efficiency: Over 110 processes were created within 18 months, averaging more than 20 processes per team member. This is because Spark’s is so easy to use and has a structured approach, which reduces the time spent on process mapping.
  • Improved quality and consistency: The standardised methodology led to higher quality documentation. Stakeholders reported feeling more confident in the processes, knowing that all details were captured systematically.
  • Enhanced client engagement: Client collaboration improved due to access to their processes, allowing them to provide feedback directly within the tool. This engagement fostered trust and led to clients identifying their own process improvements.
  • Greater transparency and accountability: The historical versioning and approval features in Spark enhanced process transparency, allowing for better tracking of changes and accountability among stakeholders.
  • Streamlined improvement management: By facilitating real-time documentation during discovery sessions, the risk of missing important details was drastically reduced. This streamlined the identification of improvement opportunities and led to immediate actionable insights.
Sustainable process improvements

Liberty Spark has transformed Page Outsourcing’s approach to process mapping and stakeholder management. By providing a clear, structured methodology, enhancing collaboration and improving transparency, Spark addressed the team’s initial challenges and paved the way for ongoing process improvements.

This exemplifies how adopting the right tools can lead to significant operational enhancements, ultimately benefiting both the organisation and its clients.

Impact

110 Processes

mapped in 18 months

Consistency

breeds confidence in processes

Actionable Insights

from clear identification of improvement opportunities

Transform your business with Liberty Spark

Increase efficiency, improve documentation quality, and foster better collaboration with our innovative solution.

Process improvement See it in action

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