Network Rail uses low-code to build a seamless end-to-end works approval system
Network Rail owns, operates and develops Britain’s railway infrastructure, including operating 20 of the UK’s busiest train stations.
As the landlords for many retailers operating from those stations, Network Rail is responsible for maintaining all aspects of the station property, ensuring that health and safety standards are met. This ranges from a contractor applying new shelving in a shop, to replacing glazing in a station roof, working on a 25 metre platform. Maintaining safety of commuters and preventing interruptions to the train timetable are paramount.
Network Rail uses Risk Assessment Method Statements (RAMS) to evaluate requests for work on any station premises, where independent assessors evaluate how to keep the stations safe and ensure minimal interruptions to normal operations. Their process for booking maintenance engineers was cumbersome, arduous and lacked transparency. It was difficult for everyone using it: clients requesting work, contractors carrying out work and assessors tracking requests.
They needed a seamless, digital RAMS approval system to make it quicker and easier to manage and provide visibility and updates to all parties. Netcall’s Professional Services Team built a prototype using Liberty Create, our low-code platform.
“It’s all in the planning. The Netcall team was superb, they literally delivered more in the first fortnight than we were able to deliver in the previous six months. We methodically worked through a spreadsheet of the process and dependencies, they worked hand in hand with me to reach what we wanted to achieve.”
Mark McMonagle
Business Systems Development Manager, Network Rail
“The solution is a brilliant time-saver. It’s now a lot easier for Network Rail to approve requests and it’s given transparency to all that use the system. Plus, it has dramatically reduced our workload. I can now approve an eRAMS request in 20 minutes, before it would have taken hours to review and administer. It’s invaluable.”
Peter Hurst
Station Operations Manager, Network Rail
Network Rail continue to utilise low-code and other types of intelligent automation to achieve efficiency gains, join together new parts of the organisation and integrate legacy systems.
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Network Rail needed a central place to record information, to bring consistency and enable audit trails. It was crucial to prevent delays caused where projects require access to the track via another property
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