Network Certification Body portal enables efficient assessments and complex document handling
Network Certification Body (NCB) provides railway assurance and certification on infrastructure, vehicle and freight projects, in the UK and worldwide.
With an average of 200 rail projects being delivered at any one time, safety is its first priority.
To maintain and grow its position as the assurance and certification partner of choice to the UK rail industry, NCB needed to update existing inefficient IT systems for managing assessment service delivery. It required a solution to replace largely manual information management with automated document generation, whilst supporting the NCB’s Progressive Assurance Methodology. As well as administering complex document templates, the portal would need to facilitate efficient and effective client communications between NCB and clients.
NCB is a leading industry expert and works with clients to minimise compliance risk and adherence to rail infrastructure standards. NCB is driven by exceptional standards of safety and excellence to provide assurance and certification solutions.
Accredited as a Notified Body, Designated Body, Assessment Body, Plant Assessment Body and an Entities in Charge of Maintenance Certification Body, it provides an unrivalled level of services across the railway system, in the UK and worldwide.
They turned to Liberty Create, our low-code platform.
“Having transitioned to the Liberty Create low-code and Liberty OPA document generation platform, it has given us the foundation to continue to look at other areas of opportunity, which is very positive.”
Sam Brunker
Network Certification Body
48%
Net Promoter score
Positive
engineer feedback
Faster
assessments
NCB Portal gives all stakeholders visibility of assessment in real-time, enabling clients access to key assessment risks and findings. The information stored is then used to efficiently feed into NCB reporting requirements using the Progressive Assurance Methodology (PAM).
“I think the team from Netcall was really good at understanding what we wanted to achieve.”
Sam Brunker
Network Certification Body
NCB has a timetable of planned replacements as it continues on its journey with Liberty Create.
Some upcoming projects include ICT, fraud and audit case management, an employee portal, replacing online forms and other replacements of third-party products which will deliver real cashable savings — whilst providing an ability to build products at pace and consolidate applications.
Update existing inefficient IT systems for managing data and processes for improved service delivery.
Network Rail needed a seamless, digital RAMS approval system to make it quicker and easier to manage and provide visibility and updates to all parties.
East Midlands Railway (EMR), is a train operating company with a vision to drive the East Midlands towards a brighter future. Their contact centre system was becoming outdated and close to the end of its licence. They wanted to access functionality to help the contact centre team to combat high call volumes and abandon rates, to smooth out customer journeys and improve the service that they provided.
Northumbrian Water wanted to explore if low-code could help them deliver a payment application solution quickly and see how much volume could they redirect from their call centre.
