Low-code solution allows customers to exert improved flexibility and control of account balances
Nationwide has been on a digital transformation journey for many years, using Liberty Create, our low-code platform, to build banking apps and systems.
Their SMS messaging service sends customers their current account balance and the last five transactions but Nationwide wanted to enhance the solution, ensuring greater transparency and control of members’ communications, empowering them to personalise alert preferences.
“We believe this is the sort of clear and transparent information that every provider should be giving their customers.”
Richard Marriott
Head of Savings, Nationwide
The introduction of these enhancements provide Nationwide members with greater flexibility and control of their account balances.
Nationwide has deployed many highly successful systems using Liberty Create, including Social media monitoring, Mortgages, ISAs, Digital banking resilience app, Bereavements and Complaints. By doing so, it has achieved significant efficiency gains and cost savings across a range of operations.
Automated
communications with members via text message
Real-time
management information
Streamlined
processes
Give your teams the ability to build game-changing applications themselves – rapidly and with less resource – thanks to low-code development
Low-code solution makes account switching to Nationwide fast, error-proof and able to meet their SLAs
Nationwide wanted to overhaul their ISA processing function. They needed a workflow solution to streamline the application process and dramatically improve customer experience. And they needed it fast.
Nationwide wanted to resolve a common problem in today’s growing digital-first era: how to engage members during maintenance to its online services and proactively provide regular updates to maintain a positive overall customer experience.