Low-code solution makes account switching fast, error-proof and able to meet SLAs
Switching bank accounts, and informing every company that you have a direct debit with, is annoying. Unsurprisingly, customers are reluctant to switch bank accounts. However, this was an important element of Nationwide’s growth plan.
To tempt customers, they had an Account Switch guarantee which promised £100 compensation if Nationwide didn’t successfully contact all of a new customer’s direct debit companies within 10 days. If there were any transfer errors, they would also cover the related overdraft charges and interest for up to three months. The challenge was ensuring their Account Switch process was slick and error proof.
The Account Switching unit turned to Liberty Create, our low-code platform, as Nationwide had used it to deploy many highly successful systems.
“We received excellent support from the Netcall team, whose agile approach to development has allowed us to deploy these changes swiftly.”
Head of Current Accounts, Nationwide
Nationwide has deployed many highly successful systems using Liberty Create, including Social media monitoring, Banking alerts, Mortgages, ISAs, Bereavements and Complaints.
79%
increase in account switches
On-board
more customers cost-effectively
Automate
communications with customers by text message
Revolutionise your capacity to design, deploy and adapt enterprise-grade tools and integrated operations
Frustrated with relying on external resources for technical developments on tasks which they didn’t deem to be particularly challenging, with results slower and not always in line with their requirements, HTB felt they could build and manage the systems they needed better themselves.
