Addressing increasing demands for AI integration and intelligent document processing in the insurance sector
The challenge
Input For You, founded in 2006 in Belgium, initially specialised in digitising medical archives for hospitals. One of their largest projects was for The Hospital UZ Leuven, where they converted 160 million pages into digital format. However, the project-based nature of this made it difficult to maintain a steady workflow, so they shifted their focus in 2010 to digitising daily incoming post and later expanded to handling digital inbound communication such as emails and mobile uploads.
Today, they optimise inbound document workflows, primarily serving the insurance and health insurance sectors, enabling more accurate data capture and faster access to critical information.
Input For You faced mounting pressure from growing customer demands for AI-driven solutions and intense competition from AI vendors. With limited in-house AI development capabilities, they needed to offer faster, more accurate document processing. To elevate their document processing capabilities, they turned to Liberty IDP, our AI-driven intelligent document processing solution.
“Using Liberty IDP has greatly improved our efficiency and ability to meet customer needs. With Liberty IDP technology handling document processing, we can focus on building strong customer relationships, supporting their core business and reinforcing our position in the industry.”
Alain Dewispelaere
Chief Customer Value Officer, Input For You
The solution
“The partnership has been incredibly rewarding, built on a strong mutual understanding and excellent responsiveness. Collaborating with Liberty IDP has enabled us to process documents more quickly and accurately, leverage AI effectively, reduce reliance on manual teams and maintain full compliance with regulations.”
Alain Dewispelaere
Chief Customer Value Officer, Input For You
The result
Working with Liberty IDP has positioned Input For You to meet the evolving needs of their insurance sector customers and gain a competitive edge in the market.
Impact
99.5% Accuracy
enhanced efficiency and accuracy across customer interactions
80% Reduction
in claim processing time
70%+ STP
straight through processing of transactions
Here’s how you can save significant resource time and money by automating and optimising your document workflows to redefine your processes.
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