Highlight | Effective Cross Departmental Communication
With increased growth and ambitious targets came growing pains. The HIghlight management team was faced with inefficiencies in cross departmental communications and processes.
Driving change by looking at change in a different way
Cielo is a US based RPO (Recruitment Process Outsourcing) whose mission is to ensure their clients attract the best candidates possible and provide incredible service. They were frustrated by the rigidity and overly complicated process drawing tools they were using.
As part of their onboarding process, Cielo reviews a client’s current recruitment process, identifies improvement opportunities, aligns with best practice models. They create a world class future state service to delight and satisfy clients. The introduction of Liberty Spark, our process improvement and mapping software, led to an enhanced and improved user experience.
“Previously we were getting into rooms of leaders, Heads of Talent Acquisitions and Senior Leadership teams, pulling out a process map with swimlanes and trying to walk them through what the future was like. It just wasn’t communicated at all in the right way. Being able to show Liberty Spark and say here is an overview of your process flow, we can do detailed dives, we can call out notes, document SLAs and responsibilities in a way that is really engaging.”
Erin Arkin
Project Management Lead, Cielo
The easy to use and simple interface of Liberty Spark means that everyone in the organisation can follow the process.
High standards and thorough discovery work means lengthy questionnaires are often needed with new clients. Best practice models must fit around a client’s bespoke organisational structure, compliance requirements and business culture.
Spark gave them the flexibility to shift and move things around without having to recreate a process flow every time. This greatly improved the user experience for all involved.
Liberty Spark offers a dynamic approach to presenting processes.
Spark enables the Cielo team to review processes with leaders and provides the ability to talk at a high level of what it would look and feel like.
Previously, a 20 page process map may have been needed, which they have little interest in. The easy to understand process diagrams encourages engagement and collaboration at every level of the organisation.
Cielo’s comprehensive discovery process with the client means Liberty Spark is engaged from the very start of every project.
The software allows them to map the process, at the speed of conversation, in front of the client. From there, it’s simple to demonstrate Cielos’ proposed vision of the new process.
The added advantage for Cielo is that clients can effortlessly understand and easily sign off on the project.
Internally, the team can then use Spark to develop detailed procedures on how they will follow the process workflow and the key steps needed to implement. Plus, the detailed and easy to read process maps are then used to train recruitment teams and advise on how to interact with hiring managers and candidates.
Liberty Spark’s design means that Cielo can build out Standard Operating Procedures (SOPs) for their team. They can identify the workflow early on, train the team and brief Shared Services.
Spark holds all the relevant information and is available at a glance while keeping all the internal workstreams aligned.
For Cielo, Spark is a living breathing document that describes all aspects of a client project. With the ability to add and tweak information, it starts as a template and grows into a single source of truth for everyone involved.
Spark’s flexible, adaptable approach means that their process maps constantly evolve. After the team is trained and the project goes live, the team continues to update, improve processes and publish new versions. This functionality also supports the team as the relationship with the client grows. If Cielo wins further business with the client, they already have an up to date and interactive library of information ready to go.
“Liberty Spark is so user friendly, it’s easy to get in and move things around. For the basics – anyone with a quick tutorial can get the gist so it really saves time with new people joining the team to access and add information. The simple, comprehensive design consolidates everything into one picture, a one stop shop to see the Who, What and Why.”
Erin Arkin
Project Management Lead, Cielo
Liberty Spark has won over leadership and stakeholders, it allows teams to be flexible, proactive and adaptable with new clients. Using a process mapping software that dares to be different and allows everyone in the organisation to collaborate and engage gives Cielo yet another advantage over the competition.
Onboard
new clients quicker
Engagement
with easy to understand process diagrams
Adaptable
process maps can constantly evolve
With Liberty Spark you can quickly and intuitively map any organisational process and then rapidly build them in Liberty.
With increased growth and ambitious targets came growing pains. The HIghlight management team was faced with inefficiencies in cross departmental communications and processes.
To differentiate A2Z from other cloud technology service companies, they wanted to show their clients a close look at their own business, think about where they are heading and realise what is slowing them down, it would be possible to show them what a real solution could look like.