Process discovery that’s easy for everyone to access, understand and adapt
Award-winning creator, distributor and licensor of branded gifts and cards, Carte Blanche, is well known for Tatty Teddy, the cute grey bear with a blue nose. The company was founded in 1987 with a dream and a collection of just 12 greetings cards. More than 30 years on, design and innovation are at the very core of the Carte Blanche business.
In 2019, Carte Blanche embarked on a sustained period of change and an ambition to enhance productivity. Dealing with the implementation of two new software systems (MS Dynamics and Perfion), personnel changes and diversification of product offering – the organisation needed to re-evaluate operating procedures.
If Carte Blanche was to benefit from greater clarity and understanding of their processes, they would need to be clear on the current state of the organisation, before they started to make any changes. They used Liberty Spark, our process improvement and mapping software, to embark on this initiative.
“We chose Liberty Spark as our solution because it’s perfection as far as simplicity goes… Everyone can look at a Liberty Spark map and understand it. Everything can be broken down into two types of boxes – what we’re doing and why we’re doing it.”
Stuart Morgan
Process Engineer, Carte Blanche
“We really understood through Liberty Spark that we could clean up a messy process. It has saved us a huge amount of time by streamlining our flow of activity and understanding that, by resolving issues earlier on in the process, we could make it easier for our people to do their jobs. There really is an amazing human centric benefit to Liberty Spark beyond the mechanics of process mapping.”
Stuart Morgan
Process Engineer, Carte Blanche
When reviewing processes, Liberty Spark allowed Carte Blanche to recognise what areas could be improved, record specific issues and, most importantly, empower the team to make changes. They recognise the potential and their objective is to build an even clearer and more complete picture of the whole business. As Carte Blanche expands and diversifies, Spark sits at the centre, helping to support staff to do their jobs and to keep delivering fantastic customer experiences.
Full clarity
of business processes
Engaged teams
people understand processes and where improvements can be made
Human-centric
benefits beyond process mapping
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