Ashfield District Council embraces digital transformation with Citizen Hub
Ashfield District Council’s digital transformation team aspires to make every service available to residents online. Serving four distinct community areas, they’re an ambitious and enterprising council with a clear vision. To achieve it, the team needed a solution that would enable them to build apps quickly without much technical support — delivering easy-to-use services with limited resources.
As a team, they discussed whether to buy ready-made solutions or create their own. Their preference was to build their own solutions, which they could do with low-code. They used Citizen Hub, which gives council users the power of Liberty Create low-code development to constantly improve services quickly and cost-effectively.
“We want to lead on digital, with solutions that are pleasing and accessible for customers, and we want to use cutting edge technology to make every service easy for customers to use.”
Vicky Green
Digital Programme Manager for Corporate Services and Transformation, Ashfield District Council
“We are prioritising the digital roadmap for residents and the team are currently working on a two-year Citizen Hub development plan. The plan is to replace more of our apps with Liberty Create low-code solutions.”
Vicky Green
Digital Programme Manager for Corporate Services and Transformation, Ashfield District Council
3
people to deliver
24/7
resident services
Increased
app sharing with other councils
Unlock new possibilities by building enterprise applications in a simple drag-and-drop interface
The councils wanted to remove departmental silos and enable an agile workforce to work from anywhere. To effectively automate services and prioritise workloads, they needed a single integrated platform to host all customer requests, perform complex case management and operate workflows.
With demand rapidly increasing, Tewkesbury Borough Council turned to digital, using their digital transformation program to improve services for its customers, deliver environmental improvements and make significant financial savings.
A digital team, formed of citizen developers and traditional IT staff, are providing low-code enabled Innovation-as-a-Service for the council’s evolving requirements.