A digital team, formed of citizen developers and traditional IT staff, are providing low-code enabled Innovation-as-a-Service for the council’s evolving requirements
Deep funding cuts have forced local government to find efficiency savings to maintain service delivery. Every local government council is facing changing lifestyles, an ageing population and operating under a widening funding gap.
Delivering services in a new way can provide the answer. It also brings a new set of challenges. It’s the route that Adur & Worthing Councils decided on.
“Our mission is to make digital change really people-centred, so the services we implement are great user experiences.”
Paul Brewer
Director for Sustainability & Resources, Adur & Worthing Councils
4
waste self-service apps in 12 weeks
86%
customer satisfaction
24/7
service availability
Using the Liberty Create platform, Adur & Worthing built a social housing repairs service which includes self serve appointment booking, operative scheduling and field work.
The next major project the team tackled was team designing an end-to-end waste management digital service. It is comprised of four self service applications, which were built in 12 weeks.
Using the Liberty Create platform, Adur & Worthing built an asset management digital service enabling digital stock condition surveying, compliance monitoring and commercial estate management.
Adur & Worthing wanted to harness the talent they had within the organisation to build a digital team that was able to understand and tackle the systems the council needed.
Meet James Bovington, who moved to the Digital Team having previously worked as a Coastal Surveyor for the council.
“Netcall is far from a faceless tech company – we’ve met many of the team in person. Knowing the people behind the product makes our ongoing communication fast and constructive, so the support is as efficient as low-code itself.”
James Bovington
Senior Digital Developer, Adur & Worthing Councils
“I’ve found the best things about Netcall’s low-code are how fast it is to build and that even ambitious end-to-end projects are possible. It’s intuitive and open, we can easily access data and connect to other systems. The forum on the Community is also fantastic – the Netcall team respond and contribute regularly.”
James Bovington
Senior Digital Developer, Adur & Worthing Councils
You can revolutionise your council’s capacity to design, deploy and adapt enterprise-grade tools and integrated operations
Hertsmere’s team wanted to provide online customer accounts to track case progress, enable interaction digitally as well as over the phone. Low-code provided them end-to-end delivery and moved them from a paper-based system, to completely paper-free systems.
The councils wanted to remove departmental silos and enable an agile workforce to work from anywhere. To effectively automate services and prioritise workloads, they needed a single integrated platform to host all customer requests, perform complex case management and operate workflows.
With demand rapidly increasing, Tewkesbury Borough Council turned to digital, using their digital transformation program to improve services for its customers, deliver environmental improvements and make significant financial savings.
