A digital team, formed of citizen developers and traditional IT staff, are providing low-code enabled Innovation-as-a-Service for the council’s evolving requirements
Deep funding cuts have forced local government to find efficiency savings to maintain service delivery. Every local government council is facing changing lifestyles, an ageing population and operating under a widening funding gap.
Delivering services in a new way can provide the answer. It also brings a new set of challenges. It’s the route that Adur & Worthing Councils decided on.
“Our mission is to make digital change really people-centred, so the services we implement are great user experiences.”
Paul Brewer
Director for Sustainability & Resources, Adur & Worthing Councils
4
waste self-service apps in 12 weeks
86%
customer satisfaction
24/7
service availability
Using the Liberty Create platform, Adur & Worthing built a social housing repairs service which includes self serve appointment booking, operative scheduling and field work.
The next major project the team tackled was team designing an end-to-end waste management digital service. It is comprised of four self service applications, which were built in 12 weeks.
Using the Liberty Create platform, Adur & Worthing built an asset management digital service enabling digital stock condition surveying, compliance monitoring and commercial estate management.
Adur & Worthing wanted to harness the talent they had within the organisation to build a digital team that was able to understand and tackle the systems the council needed.
Meet James Bovington, who moved to the Digital Team having previously worked as a Coastal Surveyor for the council.
“Netcall is far from a faceless tech company – we’ve met many of the team in person. Knowing the people behind the product makes our ongoing communication fast and constructive, so the support is as efficient as low-code itself.”
James Bovington
Senior Digital Developer, Adur & Worthing Councils
“I’ve found the best things about Netcall’s low-code are how fast it is to build and that even ambitious end-to-end projects are possible. It’s intuitive and open, we can easily access data and connect to other systems. The forum on the Community is also fantastic – the Netcall team respond and contribute regularly.”
James Bovington
Senior Digital Developer, Adur & Worthing Councils
You can revolutionise your council’s capacity to design, deploy and adapt enterprise-grade tools and integrated operations
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy.
The council wanted a way to easily enable service teams to develop and maintain their own forms and apps, with no development experience and very little training – they decided to use low-code to build a no-code form builder app, called Form Builder.
Making a real difference across their community, Camden Council has a vision of giving its citizens a great customer experience, with more choice. To build a holistic, connected view of their citizens, they needed a new CRM system to gain insights into the needs of citizens.