Using business process discovery to help clients really understand what makes their business tick
The challenge
A2Z Cloud is a specialist in transforming businesses with cloud based technologies. Focused on delivering innovative business transformation solutions based on the Zoho platform, they can provide companies with a complete suite of intelligent automation solutions. These can be configured and integrated to streamline operations, reduce costs and increase revenue.
To differentiate A2Z from other cloud technology service companies, A2Z Cloud established an approach that focused on developing their client’s businesses, rather than simply implementing a solution. If their clients could take a close look at their own business, think about where they are heading and realise what is slowing them down, it would be possible to show them what a real solution could look like.
Discovering how a business works
A2Z introduced Liberty Spark, our process improvement and mapping software, to help their clients really understand what makes their business tick.
“Every project that we use Liberty Spark on, grows beyond the original scope and adds more value to the client than they expected.”
Lucy Beck
Managing Director, A2Z Cloud
The solution
Liberty Spark helps them build a holistic picture of people, processes and technologies and the client’s readiness for change.
Also, the A2Z team capture both functional and non-functional requirements, business issues, risks and improvement ideas, all into a single model.
Everything the team captures in Spark is shared instantly with the client for further improvement and collaboration. This helps to unlock further potential and improvements in their business – and A2Z can offer more value.
Once the solution has been designed in Liberty Spark, and then developed in Zoho, the Spark model can be embedded into Zoho and used as training material.
This allows an ongoing relationship to form between A2Z and their client and a clear basis on which to build future improvements.
There are no hidden surprises halfway through a project and everyone involved has visibility.
The combination of the A2Z skills and expertise, the Zoho platform and the Spark software has produced satisfied clients and led to significant growth for A2Z.
The result
Using Liberty Spark has enabled A2Z to comprehensively understand the clients’ business and their requirements
The combination of the A2Z skills and expertise, the Zoho platform and the Liberty Spark software has produced satisfied clients and led to significant growth for A2Z.
Growth potential
The business has ambitious growth plans and with a renewed confidence is successfully tackling larger client projects.
Impact
Complete
understanding of client’s businesses
Satisfied
clients
Clarity
on how to build future improvements
Power up your process skills
With Liberty Spark you can quickly and intuitively map any organisational process and then rapidly build them in Liberty.
As part of their onboarding process, Cielo reviews a client’s current recruitment process, identifies improvement opportunities, aligns with best practice models. The introduction of Liberty Spark, our process discovery solution, led to an enhanced and improved user experience.
If Carte Blanche was to benefit from greater clarity and understanding of their processes, they would need to be clear on the current state of the organisation, before they started to make any changes. They used Liberty Skore, our process discovery solution, to embark on this initiative.
With increased growth and ambitious targets came growing pains. The HIghlight management team was faced with inefficiencies in cross departmental communications and processes.